The Relationship between Nurses’ Moral Sensitivity and Patient Satisfaction in Iraqi Emergency Wards in 2021

The moral sensitivity of nurses is related to patient care. The more sensitive nurse in facing ethical challenges in care causes the better patient care he/she provides. Providing better ethical care leads to increased patient satisfaction and reduced societal burden. We investigated the relationship between nurses’ moral sensitivity and patient satisfaction in the Iraqi emergency wards.

This cross-sectional study was done on nurses (200) and patients (400) in Iraqi emergency wards. Three questionnaires were used, including demographic, Newcastle Satisfaction, and Moral Sensitivity. Data were analyzed by SPSS version 20.

There was a positive relationship between patient satisfaction and nurses’ moral sensitivity (r=0.662; p=0.001).

Nurses often face difficult situations when caring for patients in the emergency department. To deal with these situations and make ethical decisions, nurses must have an acceptable level of ethical sensitivity. When nurses are ethically sensitive to patient care, patients realize this, and satisfaction with receiving nursing care increases.