Examining the Impact of Kermanshah Public Libraries in Attracting Library Users: The Clients Perspective Study

The main objective of this study was to investigate the role of Kermanshah public libraries in attracting users from the perspective of their clients.

This research utilized a quantitative survey method. The statistical population consisted of all members of public libraries in Kermanshah, totaling 12,197 individuals. The sample size was determined to be 372 members, selected through simple random sampling using Cochran's formula.

The findings indicated that the highest percentage of efforts made by libraries to attract users was through reserving and lending resources (41.3%). Conversely, the use of advertisements had the lowest percentage (2.02%). In terms of users' tendencies towards different book subjects, specialized books (27.7%), general information (22.6%), and fiction/poetry (20%) were the most preferred categories.

The study identified several factors that have contributed to a decrease in the number of library visitors, including a lack of suitable reading resources, inadequate facilities, an unappealing environment, and traditional library management practices.Value: This research provides valuable insights into the strengths and weaknesses of public libraries in Kermanshah when it comes to attracting users. This knowledge can aid library officials and trustees in identifying the information needs of their users.