Development of A Comprehensive Multi-Criteria Decision-Making Model in Managing the Operational Risks of Banking System

Operational risks are considered as one of the most basic challenges in managing financial systems. Therefore, the development of a mathematical model that is responsible for decision-making and introducing the best strategies for effective management of operational risks in banks is considered as an effective step in this field. The present study, based on the "descriptive-analytical" research method with "Development of a comprehensive multi-criteria decision-making mathematical model" has provided a standard and provable mechanism for optimal decision-making and effective decision-making for effective management of operational risks at the banking system. The "statistical population" of the present study includes; "Central Bank", "Banks and financial-credit institutions affiliated with the public and private sectors". The volume of the statistical population is 250 elements. The time domain of the research for the period is 1395-1400. The input information required to create the managers and senior experts of the banks has been collected with the help of a questionnaire and based on the Delphi-fuzzy method. Questionnaires designed according to the adapted framework for classifying the factors and stimuli of the bank's operational risk were designed in six groups of origin, and distributed among experts. The present study used multi-criteria fuzzy group decision making (FMCGDM) and fuzzy TOPSIS (FTOPSIS) techniques to analyze the data.