Patient satisfaction with the medical services, hospital facilities, and the performance of the medical staff in the hospitals affiliated with Alborz University of Medical Sciences

Patient satisfaction is defined based on the level of similarity and proximity of the quality of care and services provided to the ideal conditions that the patient has in mind. The present study was conducted with the aim of determining the level of satisfaction of COVID-19 patients hospitalized in hospitals affiliated with Alborz University of Medical Sciences from the medical services, hospital facilities, and medical staff performance.

This study was a descriptive- cross-sectional study conducted between February 2022 to September 2022. The study population consisted of all COVID-19 patients hospitalized in 3 hospitals affiliated with Alborz University of Medical Sciences in Alborz province, which were designated as specialized centers for providing services to COVID-19 patients during the coronavirus pandemic. They were included in the study using convenience sampling. The data collection tool in this study was a satisfaction assessment questionnaire.

In this study, 499 hospitalized COVID-19 patients (at the discharge stage) were included in the study. The mean age of the respondents was 51.35 ± 18.83 years. The results showed that the mean overall satisfaction of the patients was (3.80±0.40) and separately for each dimension of the questionnaire, including hospital facilities and medical services (3.62±0.39), and medical staff performance (3.97±0.51).The mean of all dimensions was higher than the midpoint value of 3.5. The comparison of the mean total score and dimensions of patient satisfaction based on demographic variables did not show any significant differences.

The level of patient satisfaction in this study was above average. In addition to indicating high-quality services, patient satisfaction can also play an important role in increasing their cooperation in accepting the disease, the treatment process, and adhering to medication regimens and care instructions.