Identifying and Prioritizing Factors Affecting the Performance Evaluation of Public Library Employees

The purpose of this study is to identify and prioritize the factors affecting the performance evaluation of librarians in public libraries in Mashhad.

The present study is an applied research that has been done by descriptive-survey method. In the present study, according to the research literature, interviews with experts, the factors affecting the evaluation of the staff of the library department of public libraries have been identified. Then, using DEMATEL technique and Analytical Network Process (ANP), the data are analyzed. The statistical population of the study is all specialists, experts and decision makers in the field of evaluating the performance of the staff of the library department of public libraries in Mashhad, which is limited in number due to their background, skills, etc. The number of these specialists is about 45. Therefore, sampling is done by census. These specialists include the experts of Mashhad Public Libraries and the managers of public libraries in the city.

The present study identified 9 performance evaluation criteria that include: personality, performance management, teamwork, commitment and ethical values towards the organization, communication skills, knowledge and information management, product design and services based on customer needs. Organizational citizenship, and ultimately perceptual skills. This study prioritized the criteria and sub-criteria affecting performance appraisal based on relative importance.

Originality/Value: 

Managers are advised to consider people with high commitment, team spirit and willingness to participate in the affairs of the company to improve the performance of human resources in the library sector.