Designing star employee retention model

Star Employees are high performers who have little chance of staying with an organization unless they can get more value than what they have created. Identifying and keeping star employees is the concern of many organizations today. This research seeks to identify the factors that Retention organizational stars.

This research was conducted using a mixed method. First, using the qualitative method of content analysis, the dimensions of the star employee model and their retention techniques were identified, and then confirmed by the structural equation modeling method of the star employee model, and finally, after identifying the star employees, the retention techniques was extracted using the fuzzy Delphi technique. The statistical population of this study consists of Petroleum engineering and development company managers and their subordinate Star employees. To collect data, the purposeful sampling method was used with 8 selected experts through a questionnaire in person.

Research findings showed that the Star employees are people with six characteristics: performance (β = 0.865, p < 0.01), visibility (β = 0.737, p < 0.01), social capital (β = 0.537, p < 0.01), status (β = 0.891, p < 0.01), creativity (β = 0.905, p < 0.01) and rareness and inimitability (β = 0.913, p < 0.01). Also, 16 indicators were identified as the retention factors of Star employees by fuzzy Delphi method. These factors were classified in the form of two dimensions "focus on the individual/organization" and "short-term/long-term time".

Based on the research results, in order to retention star employees, organizations should use different techniques: job design in such a way that there is freedom of action, work independence and flexibility, creating a flexible and creative work environment, creating a flexible and agile organizational structure and to benefit from a learning organization with a suitable social position, so that they can benefit from their capabilities and capacities in realizing organizational goals.