Providing a Model of Organizational Communication in Order to Promote Positive Organizational Behavior in Government Organizations

Today, many government organizations suffer from the lack of effective communication among employees at different organizational levels, and many organizational actions and programs do not reach their goals for this reason. Positive organizational behavior is one of the fields that can help improve the quality of organizational communication, which has been less discussed in scientific research. The purpose of this research was to provide a model of organizational communication in order to promote positive organizational behavior in government organizations.

This research is considered as an exploratory research. In the qualitative phase of this research, the theme analysis method was used, and in the quantitative phase, the structural equation modeling method and smart PLS software were used. In the qualitative phase, in order to design the research model, 24 academic and executive experts who were selected purposefully were interviewed. In the quantitative stage, in order to confirm the validity of the model, 189 managers and experts in the Ministry of Communication and Information Technology were asked for their opinions. The sampling method was a simple random type and the data collection instrument was a questionnaire.

Based on Findings, five ethical, human, functional, nurturing and emotional dimensions were identified for positive organizational communication. Also, three categories of strategies including facilitating, moderating and platform communication strategies were determined to promote positive communication. The findings of the quantitative stage showed that the coefficient of determination for the positive communication variable is 0.524 and for the outcome variable is 0.575, which are favorable values.

Results showed using positive organizational behavior can have a significant effect on improving the quality and effectiveness of organizational communication, which leads to valuable results at the individual level of employees and the organization.