Identifying and Prioritizing Productivity Pathology of Abadan Oil Refinery Company based on the Three-Pronged Model

The current research was conducted with the aim of identifying and prioritizing productivity complications of Abadan Oil Refinery Company based on the three-pronged model. This research is applied in terms of purpose and exploratory (qualitative-quantitative) in terms of mixed method. The statistical population in the qualitative section includes middle level managers of Abadan Oil Refinery who were selected through targeted sampling based on theoretical saturation of 15 people. In the quantitative part, 219 employees of the refinery were selected by simple random sampling based on Morgan's Krejci table. The collection tool was a semi-structured interview in the qualitative part and a researcher-made questionnaire based on the interviews in the quantitative part. In order to analyze the data, thematic analysis method was used in the qualitative part and descriptive statistics (percentage and frequency) were used in the quantitative part. Based on the findings of the qualitative section, 22 complications were obtained, of which 8 complications are related to structural complications, 7 complications are related to behavioral complications, and 5 complications are related to environmental complications. The findings of the quantitative section using the Friedman test for ranking showed that among the structural complications: the factor of laws and regulations, among the behavioral complications: the factor of knowledge, awareness and skill, and among the environmental complications: the factor of belief and attitude. The society was the most important complication, and they are in the first priority.