Identifying the Competency Assessment Indicators of Administrative Staff of Medical Centers

Competency approach is one of the practical approaches in various fields of education and jobs, which by accurately determining the required competencies of people in order to achieve multiple educational and professional goals, and identifying the behavioral indicators that determine the competencies of employees in different professions are one of the necessary processes in this matter, and the present research was conducted with the aim of Identifying the competency indicators of administrative staff of medical centers. The current research is practical in terms of purpose; In terms of approach, it was done qualitatively and by thematic analysis method.The participants were employees of the administrative department of medical centers, which reached theoretical saturation with 16 people using the purposeful sampling method. The research instrument was semi-structured interview and the collected data was analyzed by coding and identifying the network of themes. The validity of the research results was confirmed with the criteria recommended by Lincoln and Guba. In the current research, the findings were identified and classified in two dimensions: general competencies (with 4 components and 28 indicators) and professional competencies (with 3 components and 21 indicators). General competencies include (administrative skills, scientific skills, interpersonal competencies, personal and individual competencies) and professional competencies including (primary medical specialties, job competencies; knowing of standards and guidelines). Managers and heads of different departments of medical centers can use the findings of this research in order to increase the productivity of administrative department employees in the field of recruiting, retaining and assessing employees' competencies.