Identifying the components of redesigning the organizational structure and service-oriented approach in the National Bank of Kerman province and determining the status and relationship of each of them with each other

This research aims to identify the components of organizational structure redesign and service-oriented approach in the National Bank of Kerman province and determine the status and relationship of each of them with each other. The existing research is a descriptive research of correlation type in terms of practical and developmental purpose and in terms of method, the statistical population of the research includes all the employees of the National Bank of Kerman province in 2019 in the number of 435 people, of which 380 people are available through sampling method. was selected. The data collection tool includes two researcher-made questionnaires, including a 132-question organizational structure redesign questionnaire with a validity of 0.87 and a reliability of 0.963, a 72-question questionnaire for a service-oriented approach with a validity of 0.73 and a reliability of 0.965. To analyze the data, one-sample t-test, Pearson's correlation coefficient, multiple linear regression and structural equation modeling were used using SPSS and AMOS22 software. The results of the research showed that the components of organizational structure redesign and service-oriented approach in the National Bank of Kerman province are in a favorable condition. There is a significant and positive relationship between the redesign of the organizational structure and the service-oriented approach in National Bank. There is a significant relationship between the organizational structure redesign components (information technology affairs, organizational affairs, support affairs, branch affairs, human resources affairs and financial affairs) with the service-oriented approach in National Bank.