Pathology of the Performance of Regeneration Offices in Tourist Spaces A Case of Facilitation Offices in the Vicinity of the Holy Shrine in Mashhad

Historical contexts serve as significant carriers of ancient heritage, conveying cultural and civilizational messages across generations. The surroundings of the holy shrine in Mashhad boast valuable historical and religious landmarks such as historic houses, mosques, gardens, and caravanserais. However, due to their integration within aging urban fabric, these sites face challenges including visual degradation, structural integrity issues, accessibility constraints, and deficiencies in urban infrastructure. Despite the establishment of regeneration offices, efforts to preserve and maintain these sites have not been entirely successful. This research aims to assess the operational pathology of facilitation offices, particularly focusing on tourism, within the central fabric surrounding the holy shrine. The study employs a mixed-method approach, combining qualitative interviews conducted between 1401-1402 with 28 managers of facilitation offices. Findings highlight critical factors contributing to operational pathology, including the knowledge of urban regeneration experts and related entities (coefficient of importance = 0.184), urban management's perspective on tourism (coefficient = 0.110), financial resource inadequacies within regeneration organizations (coefficient = 0.099), expertise deficiencies among regeneration experts (coefficient = 0.095), reluctance to collaborate with other entities (coefficient = 0.086), and weaknesses in the evaluation system of regeneration organizations. These results prioritize key areas requiring intervention for enhancing the performance of neighborhood development offices in the vicinity of the holy shrine.