Assessing the Impact of Corona Impacts on the Promotion of HSE Indicators in Hotels

This research was conducted to evaluate the impact of the COVID-19 pandemic on Health, Safety, and Environment (HSE) indicators in the hotel industry. The statistical population for this study consisted of 17 experts and professors in the field of tourism, selected through purposeful and snowball sampling methods. In this research, the consequences of COVID-19 on HSE indicators were identified by first reviewing theoretical foundations. Subsequently, to extract expert opinions, a questionnaire tool and the fuzzy Delphi method were utilized. The results of the research indicated that the consequences of COVID-19 have a significant impact on the improvement of health, safety, and environmental indicators. In terms of the magnitude of the impact of COVID-19, the enhancement of health indicators ranked first, followed by improvement in environmental indicators and safety indicators. Among various HSE factors, self-regulation indicators in health units, the establishment of safety management systems, and monitoring of hazardous factors were identified as the most influential consequences of COVID-19 on the enhancement of HSE indicators in hotels. The enhancement of HSE indicators in the hotel industry leads decision-makers in this sector to seek ways to increase health, safety, environmental protection, and mitigate subsequent financial risks.