Investigating the Impact of Knowledge Management Strategies on Innovation Capabilities with the Mediating Role of Corporate Social Responsibility Activities and Information and Communication Technology in Hamrah Aval Company

The aim of this research is to examine the influence of knowledge management strategies on innovation capabilities with the mediating role of corporate social responsibility activities and information and communication technology (ICT) in Hamrah Aval Company. The research method employed is correlational, and in terms of purpose, it is applied. The statistical population of the study consists of headquarters employees of Hamrah Aval Company (490 individuals), among whom a subset of 164 individuals was selected using simple random sampling and the Cochran formula. Data were collected using a questionnaire, and both structural validity through expert judgment and reliability through Cronbach\'s alpha were confirmed. Data analysis was conducted using structural equation modeling with PLS software. The findings of the research confirm all the hypotheses. To enhance their job satisfaction, job performance, and competitive edge over rivals, employees need to regularly update and expand their skills related to information systems. Therefore, it is recommended that the managers of Hamrah Aval Company allocate the necessary budget for organizing training classes and workshops to enhance employees\' skills in utilizing information systems.