Identifying and analyzing the antecedent and consequent factors of emotional dysregulation in government organizations with the FCM approach

Humans are the most important sources of sustainability and development in organizations, and they are always full of different emotions. In a basic description, emotions are considered simple, pleasurable emotions, and positive and negative arousals. With broader explanations, emotions are considered a complex and organized family under meaningful hierarchies. Emotions and moods are pervasive phenomena that cover almost all of a person's waking moments and inner feelings. People can control many aspects of the emotional process, including how to direct attention through emotion, shape emotional experience through cognitive evaluation, and the physiological consequences of emotion; These and other methods through which people manage their emotions generally refer to emotion regulation. Inconsistent emotional regulation strategies may endanger a person's mental health and well-being. Distortion of behavioral systems affects how people regulate their emotions and prevents the use of appropriate emotion regulation strategies. Emotional dysregulation refers to a situation in which there are negative feelings, tension, discomfort, and emotional imbalance in the work environment. The phenomenon of emotional dysregulation refers to the inability of people to control their emotions and the lack of appropriate response in a challenging situation, which is of great importance for organizations to know and solve it; Therefore, the current research was conducted to identify and collect the antecedents and consequences of the phenomenon of emotional dysregulation in government organizations.

Design/Methodology/Approach: 

This research is applied in terms of purpose and descriptive and survey in terms of data collection method. In terms of typology, the current research is one of mixed research with qualitative and quantitative approaches in the comparative inductive paradigm. The statistical population of the research is managers and employees in government organizations, 20 of whom were selected based on the principle of theoretical adequacy and using the purposeful sampling method. The tool for collecting information is an interview in the qualitative part and a questionnaire in the quantitative part. In this research, the content analysis method and coding with Atlas software were used to analyze the data in the qualitative part. To check the validity and reliability of the data collection tool in the qualitative part, content method, theoretical validity, and intra-coder-inter-coder reliability were used, and its reliability was confirmed with a coefficient of 0.86. Also, the validity and reliability of the data evaluation and measurement tool in the quantitative part were content validity and retest reliability, with a coefficient of 0.78 indicating the reliability of the questionnaires.

Based on the results obtained from the qualitative part of the research, the identified antecedents include lack of emotional intelligence, inability to self-regulate and self-determine, organizational trauma, cognitive-behavioral dissonance, lack of mindfulness skills, inability to manage anger, inability to personality flexibility and adaptability, neuroticism and psychoticism, individual's emotional schemas and borderline personality disorder and capriciousness. Also, the identified sequelae of emotional dysregulation include emotional distress, the phenomenon of obsessive-compulsive disorder, the risk to emotional health, emotional exhaustion, the phenomenon of abnormal organizational behavior, personality and behavioral disorder, impulsivity, rumination, mental and intellectual arthritis, reduction productivity and personal efficiency.Discussion and

Among the predisposing factors of emotional dysregulation, neuroticism and psychosis with an influencing capacity of 12.193, influencing power of 12.2, and central index of 25.14 have been identified as the most important predisposing factors, and after that, disorder borderline personality and capriciousness, inability to self-regulate and self-determination, respectively, were identified as other important factors. Also, among the negative factors of emotional dysregulation, the risk to emotional health with an influence power of 11.27, influence power of 13.47, and central index of 24.74 was identified as the most important negative factor of emotional dysregulation and after that, emotional distress and impulsivity, respectively, were identified as other consequences of emotional dysregulation