The Assessment of Manager's Competencies by 360-degree Feedback

In recent years 360 degree feedback have been in a growing number of leading firms and it has become a tool for assessing manager competencies and providing feedback them about how they are viewed by direct subordinates peers and in order to changing their behaviors. Its popularity is of problems of traditional assessment systems and advantages of 360 degree feedback. Indeed the 360 degree feedback is designed to enable all the stakeholders in a person’s performance to comment and give feedback: their boss or indirect reports peers and internal or external customers and so on. This empirical research data was collected through specific questionnaire eight competencies including communicating planning organizing controlling leadership decision making & teamwork from four self, boss, direct subordinates and customers. Analyzing data by ANOVA technique shows that there are a significant difference self, boss subordinates and customers perception in managers’ competency assessment. Then assessment results of each source have been grouped by LSD technique: firs group is self-assessment is subordinates and customers assessment and finally third group is assessment.