Development and measuring psychometric properties of Clients Ssatisfaction Questionnaire of Community Health Centers

Health systems are constantly trying to improve their services to satisfy better the clients’ needs. This can reduce health problems and increase patient satisfaction. The importance of measuring the client’s satisfaction has been increased during recent years. The purpose of this study was to develop a questionnaire for measuring client satisfaction. Item construction was undertaken following a thorough search through the literature. To test the content validity of the questionnaire, the researcher selected 11 lecturer, health worker and clients. The experts were asked to rate item based on ‘relevance’, ‘clarity and ‘simplicity’ on a four-point scale. Following these process, the questionnaire was tested for face validity by a panel 11 lectures, health worker and clients. Constructed validity was measured with 300 clients in different centres. To determine the reliability, internal consistency and test-retest were measured. We analyzed the results of content validity of the scale. The items which had over 90% of this value remained. The items were modified and increased based on the experts’ opinions. By increasing items of the scale, the number of the items increased. The Alpha Coronach was 0.9 for internal consistency and Pearson’s correlation (r) for test-retest was 0.85. The results of this study showed that the “Clients Satisfaction Questionnaire” (CSQ) in Community including 26 Likert-types items is valid and reliable. Respecting the importance of questionnaire for measuring client satisfaction and its close connection to quality of services, measuring other kinds of validity such as discriminate and concurrent validity is suggested.