The Knowledge, Attitude and Performance of the Academic Members towards Effective Communication Skills in Education

Communication is the most important parts of the educational process, which aims to transfer or exchange of ideas.It would be provided appropriately if the academic members had the communication skills. considering the important role of academic members in educational process, in this study the knowledge, attitude and performance of Isfahan Health School academic members towards effective communication skills was investigated. In this descriptive – analytic study, all academic members of the School of Public Health in Isfahan University of Medical Scienceswere studied during the second academic semester of 2006-7.Data collected by a valid and reliable three-part questionnaire including; knowledge (8 questions and maximum 8 scores), attitude (31 questions and maximum 155 scores) and observational communication skills checklist (20 questions and maximum 20 scores).n which the information was collected from Isfahan Health School academic members using knowledge (8 questions and maximum 8 scores) and attitude (31 questions and maximum 155 scores) reliable and valid questionnaires plus an. Obtained data were analyzed by calculating central indices applying SPSS software Mean score of academic member's knowledge, attitude and performance in communication skills was 4.1out of 8, 114.4 out of 155 and 16.3 out of 20,respectively. Although the knowledge of the participants on communication skills was not enough but they seems to have a positive attitude and relatively acceptable performance in communication skills.