Emotional Intelligence Factors Role in Forecasting Personnel-Organizational Citizenship Behavior

Salient organizational performance is not the results of ordinary personnel attempts. of reasons resulted in great organizations success is the existence of personnel who attempt beyond formal duties. In other word these organizations possess personnel who manifest organizational citizenshipship behaviors. Researches indicate that there is a positive relation between managers’ emotional intelligence and personnel organizational citizenshipship behavior. Present research has been done to study the relationship between managers’ emotional intelligence and organizational citizenship behavior. Analyzing this claim the required data has been collected from research statistical population using goleman emotional abilities questionnaire and organizational citizenshipship behavior. Data analysis using Spearman Correlation Coefficients indicates that there is a meanigful relationship between managers’ emotional intelligence and organizational citizenship behavior. Moreover there is a meaningful relationship between all emotional intelligence factors and organizational citizenship behavior. Furtheremore multiple regression analysis indicates that of managers’ emotional intelligence factors, social awareness and relationship management has the most influence on personnel organizational citizenship behavior. Therefore the administration of this research in police organization particulary in police science academy is suggested. In case the results repeated, for promoting police personnel organizational citizenship behavior, managers and commanders with transformational leadership style and emotional intelligence abilities to be used.