فصلنامه پژوهش های مدیریت منابع سازمانی
سال نهم شماره 2 (پیاپی 34، تابستان 1398)

Researchers have recently focused on integrating motivation and commitment models and have presented mixed models. This research, for the first time, presents an integrated model of motivation (Self-Determination Theory) and commitment (Three-Component Model), from a person-centered view. This study was carried out using a two-step cluster analysis method including hierarchical method and optimization of the profiles distances on 306 knowledge workers of four Iranian organizations. The results reveal four profiles, named based on their characteristics, "people with diverse and mild motives," "motivated people with mild intrinsic motives," "motivated people with mild external motives," and "people with internal motives." The characteristics of these profiles are examined concerning motivation and commitment. The results of this research can help to expand the literature of the mixed models of commitment and motivation. They can also be helpful for managers in terms of recognizing the knowledgeable employees of their organizations and categorizing them in terms of motivation, commitment and personality traits.

Understanding customer experience for organizations is crucial for being distinguished in a competitive market. The purpose of this paper is to provide a roadmap for helping organizations to design and improve their customer experience. The research method was chosen to achieve the objective of research is multiple case study, which is suitable for searching and discovering a relatively new topic. To conduct this exploratory research, four organizations were selected and a variety qualitative data was gathered based on participants' observations, discussions, internal reports and secondary information. Data analysis was done using an accurate analytical process for designing and improving customer experience and examining the possible gaps between the experiments based on the Smith & Carlson 8-step method. The findings suggest that, despite the differences between the four organizations studied, it seems that a similar approach has been taken to improve customer experience. By developing existing models, this paper presents a ten-step roadmap for improving customer experience. The main limitation is the generalization of findings from the deep and longitudinal study of four organizations and a set of sections. Identifying the key areas for future research in organizations and the importance of changing mentality in designing customer experience improvement programs and identifying the direct ways in which customers participate in designing and improving the process is the findings of the research.

The main problem in strategic planning debate is not the formulation, but its implementation and execution. The main purpose of this research is to design a model for implementation and successful execution of strategies in hierarchical organizations. In term of goal this research is applied because it seeks for a framework to help implement and successfully implement a strategic plan. The method of collecting information from this research was library studies and conducted a deep interview with experts in field of the study. The methodology of this research is multi-grounded, so that after the stage of library studies, the variables related to implementation and execution of the strategy found in literature, identified by content analysis and grouped in two groups of individual and organizational factors. Based on these factors, an initial model provided. Then, using results of in-depth interviews with 30 experts (snowball method was used for sampling) familiar with the strategic management and planning, a model based on the factors based on interviewees have been developed. In this model also the factors are grouped in two levels: individual and organizational. The final model developed based on the combination of theoretical literature model and the model derived from the interviews and is presented in the form of a model consisting of the successful implementation and execution of strategy, as well as the results of its implementation and execution at the individual and organizational levels.

Scholars name the current era as the global revolution of innovation and believe that innovation and entrepreneurship today are the main factors of value creation. The impact of entrepreneurial activities on companies' success has attracted researchers to motivating or restrictive factors. Iranian organizations, like other organizations around the world, are presented with complicated environments and conditions, and there is a growing need for innovation and entrepreneurship. Although, whether antecedents of the corporate entrepreneurship in Iranian organizations are consistent with those identified in other countries remains unanswered. What are the main barriers to implementing corporate entrepreneurship in Iranian organizations? This research, through conducting semi-structured interviews with 14 top and middle managers from 10 large Iranian private companies, while using the thematic analysis method, attempts to answer these questions. Results show that the most important environmental obstacle in Iran is the lack of a comprehensive industrial development plan. Moreover, the main distinguishing organizational internal factor of the firms studied in this research in comparison with other organizations that have been studied in literature is the "non-separation of manager from the owner and entrepreneur", which can be considered as the most significant finding of this research.

Developing of electronic services in the banking industry, the nature of financial services has changed tremendously and in today's competitive banking environment, most banks are seeking to identify and meet their customer’s need in order to maintain their position in the market. The purpose of this study is investigating relationship between quality of modern banking services and customer satisfaction. Thus, in order to fulfill this purpose, different models of automated services quality index were surveyed. Then 7 variable including variety, ease of use, usefulness, operation’s speed, confidentiality, security and responsibility were selected. We distributed 384 questionnaires with Likert scale in state and private banks’ customer in Bandar-e-Anzali city. This research used Cronbach’s alpha coefficient for reaching a fair reliability. Also validity of this questionnaire was calculated through factor analysis. Results of testing hypotheses using Spearman’s correlation test showed that modern services quality has positive effect on customer satisfaction.

One of the business models that today has become very attractive for entrepreneurs in our country is platform-based businesses that Instead of producing a product or delivering a service, build an infrastructure for the relationship between manufacturers and consumers. With the growth of these businesses and the evolution of this ecosystem in the world and in Iran, there is a need for new and evolved management tools in this area. This paper builds on previous theory and research on strategy and human resource management to identify important linkages between the firm's strategy, its human resources, and performance. First, we review the relevant literature focusing in particular on the role of human resources in creating competitive advantage. We investigate the role of entrepreneurial orientation as a mediator variable in the relationship between strategic human resource management and platform-based firms’ performance. Finally, we study the effect of Line of Sight as an independent variable on the platform-based firms’ performance and the effect of  LOS on the relation between SHRM and firms’ performance when the mediator variable (entrepreneurial orientation) is exist or not. The tool for collecting information in this research is a questionnaire. Consequently, results show the importance effect of Entrepreneurial Orientation in the linkage between SHRM and organizational performance and the effect of LOS on performance and changing the r-square in the other models.

One of the demands of our society after the Islamic Revolution was establishment of Islamic values in all aspects of society, especially in area of management decisions. A review of literature teaches about management and its principles shows the resource for Japanese and western teachings of this area. In Iran, in most cases in practice, priority is placed on executives Islamic society organizations. This research was qualitative approach using content analysis to compare the management principles of Islam and Japan. As a result of studying the Quran and the Prophet (pbuh) and the infallible Imams (AS), especially Nahj al-Amiralmomenin, points raised in the principles of management, including planning, decision making, organizing, coordinating, monitoring and communication requirements, which applying by introducing them to the Muslim community organizations provide assistance in policy.

In today's world, information impacts on all industries. One of the key issues that will undoubtedly be influenced by information technology and its tributaries, is the supply chain performance. In this study, we attempt to improve the performance of information technology in supply chain based on knowledge management perspective. Because improving supply chain performance depends on exploiting knowledge and experience of all those involved in the chain. Therefore, the role of knowledge management in this subject and its effects will be significant. For data gathering 136 valid questionnaires were collected from ceramic tile companies for determining the relationship between variables and their impact on each other. Using partial least squares and Smart PLS software for data analysis, results of research and conceptual model, showed that there are direct and positive impact relationship between IT capability and knowledge management.