نشریه پژوهش در مهندسی نگهداشت دفاعی
پیاپی 4 (پاییز و زمستان 1399)

Achieving customer satisfaction is a condition for the survival of organizations and as a strategic factor in gaining their competitive advantage. In this research, an attempt has been made to establish a relationship between the customer and logistics services, which has been made possible through the QFD technique. In this research, fuzzy logic has been used due to the use of customer and expert opinions on issues about which there is little or no difficulty in expressing opinions or there is no accurate information about the issue. In this research, the emphasis is on the first stage of QFD, which is called the quality house matrix. All stages of data analysis have been performed using the fuzzy QFD approach in which changes have been made to the logistics services. In general, the purpose of this study is to determine which of the logistics organizations to focus on in order to achieve maximum customer satisfaction and, consequently, maximum profit for the organization.

Maintenance system is a dynamic and structured system, consisting of a coordination set of activities that are created to maintain, maintain and repair facilities and equipment in the organization and based on customer satisfaction is implemented as a whole consisting of Integrated components are a coherent set of activities with integrated resources, culture, structure and management system designed to create a dynamic and vibrant structure to control an environment with chaotic characteristics in which the outcome of activities is greater than the individual. The present study has been written with the aim of presenting a maintenance model in the Armed Forces based on the views of Imam Khamenei.The present study uses the library method and the study of His Majesty's orders in meetings with commanders and officials of the Armed Forces and visits to military complexes, information was collected and content analysis was used to analyze the data. Among the methods of qualitative data analysis, "content analysis" is a process for analyzing textual data and converts scattered and diverse data into rich and detailed data. ‌Based on the model of content analysis by studying in His Majesty's orders, 74 basic themes, 12 constructive themes under the titles of "religious faith and belief", "innovation and creativity", "national self-reliance and independence", "care and saving", " "Manpower", "Re-engineering", "Equipment readiness", "Equipment efficiency", "Revolutionary life", "Use of existing facilities", "Basic care" and "Consequences of the revolutionary note" are extracted, all of which are constructive themes under one They became known as the "revolutionary note".

Estimated wage for maintenance activities depends on time, cost and quality factors. Therefore, in the cost section, managing wages is important that with proper planning can lead to significant savings in organizational costs. In the discussion of the wage of maintenance, according to the rate approved by the government and at firms and repair shops, according to the rate approved by the union, payments are made. Due to the fact that the quality of repair work varies from one level to another, the wage must be commensurate with the quality and level of the repair work. In this paper, we present an output-oriented model (output-axis, meaning that people's pay depends on their output) in order to accurately calculate the wage, as well as create a bargaining framework in the maintenance department using the Overall Craft Effectiveness index at the levels Different maintenance activities are outsourced. In order to test the model, data from the automotive industry has been used in various market brands under the supervision of legal entities. This method, in addition to motivating, will make a person who is more effective and produces a higher quality output, receives a fair wage commensurate with it

For a long time, using building materials has been common in Iran and many cities, and nearly in most rural areas, the majority of the buildings in these areas are involved. Since this type of buildings is vulnerable to earthquakes and as Iran is located on the earthquake belt, masonry buildings have the most human and financial damage triggered by the earthquake. Consequently, the subject of retrofitting these buildings is undeniably crucial. Thus, this study aims to identify and prioritize methods of improving building materials. To analyze the data, primary, significant methods of improvement of this type of buildings were recognized via library studies and in the analysis process, the opinions of experts including 7 employers, 5 contractors, 3 consulting companies, and 15 university professors were used. In the current study, 10 methods that had the highest degree of reproducibility in the masonry buildings reinforcement were selected. Then, to use the fuzzy DEMATEL method, each of the methods was scored and lastly, the effectiveness of each factor was determined. The results reveal that the masonry structure wall strengthening method via shotcrete (B3) is the most effective factor and the method of using shape-memory alloy (B7) is the most effective factor in the masonry structures improvement.