فصلنامه فرایند مدیریت و توسعه
سال سی و پنجم شماره 2 (پیاپی 120، تابستان 1401)

Considering the importance of a citizen’s charter in the state organizations of Iran, this study is conducted with the aim of identifying and prioritizing the factors affecting its successful implementation.

The approach of this research was quantitative and by conducting exploratory factor analysis in 40 organizations, factors affecting the deployment of citizen’s charter were identified and categorized.

Results indicate that the factors affecting the implementation of the citizen’s charter can  be categorized into seven classes of variables which are, from the highest to the lowest effectiveness, as follow: 1. the level of development and awareness of citizens, 2. employees’ willingness and organizational strength, 3. citizens' trust in governmental resources and supportive policies, 4. network and infrastructure of appropriate institutional culture, 5. culture of ambiguity avoidance,  power distance and leadership commitment, 6. citizenship rights, 7. complexity of laws and motivation of government officials.

Regarding the efforts of previous governments in establishing a citizen’s charter, this study has tried to play a significant role by identifying and prioritizing the effective factors to reach this end. This study is unique in its contribution to create a native citizen’s charter by combining theoretical studies, experts’ thoughts as well as the society’s perspectives. As a result, the findings of this research can improve transparency in government accountability by playing a role as a reference for theoretical and practical knowledge on the promotion of state agencies’ services and supporting citizens’ rights.

According to the obtained model and the presented factors affecting the establishment of the citizen’s charter in the public sector of Iran and in order to successfully deploy the charter, the executives are expected to do their best firstly, to upgrade the citizen’s development and awareness through utilizing capacities and plausible services, and secondly, improve the personnel’s willingness and the organization’s capabilities.

The organization’s disregard for work ethics and `observing ethical principles weakly when dealing with the human resources and external stakeholders can create problems for it and put its legitimacy and activities at risk. Deviant behaviors bring about devastating costs for the organization. Thus, the aim of the present study was to monitor the effects of career plateau on the deviant behaviors of employees by explaining the mediating role of organizational jealousy in the Education Organization of Lorestan Province.

In this cross-sectional survey, the instrument for data collection was a questionnaire; besides, to analyze the data collected from 285 questionnaires, structural equation modeling with amos24 software was used.

The findings of the research show that career plateau has a positive and significant effect on deviant behaviors and organizational jealousy. Also, the results show that career plateau has a positive and significant effect on deviant behaviors of employees, both directly and through organizational jealousy.

Social Security Organization (SSO) as the largest provider of social support in Iran is deemed to face challenges regarding long-term socioeconomic stability, sustainability of social support, and increase in efficiency of services. To deal with such challenges, this research aimed to design a model for change strategies based on skill diversity.

This research was developmental-applied in purpose and descriptive-exploratory in nature. Administering interviews and Delphi questionnaires, 28 change criteria were identified and confirmed. From among the statistical population of professors and experts in social security affairs, 14 people were selected, applying snow-ball sampling method. A model for change strategies based on skill diversity in the SSO was finally determined.

The model presents four strategies which, according to the percentage of their similarity to an ideal strategy are from the highest to the lowest as follow:  power-coercive strategy, facilitating strategy, educational/training strategy and persuading strategy.
Originality: By combining change strategies and diversity of skills in the SSO, this study can help the organization see how these strategies affect the performance improvement of a vast range of its managerial resources.

This study was conducted to present a model for the emergence of leadership hubris and how this syndrome is formed.

In terms of purpose, the research was applied and to collect data, survey method was used. The statistical population consisted of experts who were selected through snowball sampling method and the sample was based on the principle of theoretical adequacy. The present study combined both qualitative and quantitative approaches. In the qualitative part, the data collection tool was semi-structured interview. Coding method, together with Atlas.ti software, was used to analyze the data. Besides, in the quantitative part, questionnaires were administered and interpretive structural modeling was applied for data analysis.

Results indicate that the formation of hubris model involving leaders includes four factors and stages as follow: predisposing factors, behavioral factors, the occurrence of hubris syndrome and the consequences arising from hubristic leaders. At the first level are the underlying factors that cause the shaping of hubristic behaviors which later emerge at the second level. Then, in the third level, they form the main characteristics of hubristic leaders. Eventually, at the final level of the model, the consequences of hubris in leaders occur. They include focus on decision-making, arrogant leadership, authoritarian management, irrational dominance, and weakening of their intellectual capacity.

This research studies a recent organizational phenomenon called hubristic leadership and provides a model showing how it is formed. Thus, it gives some insight to managers as to the nature and function syndrome.

 the model of hubristic leadership, as described in the present study, provides suggestions for state organizations to try to prevent its formation as well as the complication and the harmful effects that this phenomenon may bring about.

The aim of this study was to present a model for the impact of e-government’s readiness and trust on quality of services with regard to the mediating role of e-government acceptance from the view point of IT managers and experts of West Azerbaijan agencies.

The present study was applied in terms of type and descriptive-correlational in terms of method. The statistical population consisted of 314 IT managers and experts of West Azerbaijan Province agencies. Applying stratified random sampling method and Cochran’s formula, 173 individuals were selected. Data were collected by administering questionnaires and were tested using SMART PLS software as well as structural equation modeling to reach the casual model.  

The results of the study show that the following impacts are positive and significant: e-government readiness on e-government acceptance, e-government trust on e-government acceptance, e-government acceptance on quality of e-services, e-government readiness on quality of e-services, and e-government trust on quality of e-services. In addition, e-government acceptance plays a mediating role in the relation between e-government readiness and trust, on the one hand, and quality of e-services, on the other.

The purpose of this study is to present a comprehensive evaluation-based model for intelligent organizations.

The research was applied-developmental in terms of purpose, descriptive-exploratory in terms of method and quantitative-qualitative in terms of data collection approach. To determine the factors affecting intelligent organizations, the Fuzzy Delphi technique was applied. The statistical population of the study at this stage was consisted of all Iranian organizational managers as well as some academicians, from among of whom 27 individuals were selected by purposive sampling. At the next stage, the Social Security Organization was studied and the components of the intelligent organization were classified through exploratory factor analysis. Confirmatory factor analysis, analysis of variance and Bonferroni post hoc test were used to analyze the data.

The results of Fuzzy Delphi analysis revealed 40 factors, the most important of which are: intelligent foresight, intelligent management and intelligent technological infrastructure. The results of the second phase of the research revealed ten general categories which, according to their priority, are as follow: strategic intelligence, structural intelligence, technological intelligence, knowledge management, information technology, competitive intelligence, environmental intelligence, cultural intelligence, social intelligence and human intelligence.

Intelligent organization is an important part of the e-government strategic plan. The practical result of this research is a comprehensive model that can be used to evaluate similar organizations and to make intelligent decisions.

 Regarding the fact that strategic intelligence significantly affects other types of intelligence, taking it into special consideration is recommended. The role of technological intelligence is vital for the intelligent organization, unlike the traditional organization. With reference to the weight of structural intelligence, restructuring is of great importance at this age of information.

Social development is about putting people at the center of development theory. Without considering the human, social and environmental factors of social development, development plans may create dynamics in such a way that the main development factors, instead of supporting development processes, act against development by bringing about delay. In this regard, the purpose of the present research was to identify the consequences of socio-cultural sustainability of the marine-based development of Mokran Coastal Zone.

This research applied qualitative database method. The statistical population consisted of experts who had sufficient knowledge and practical experience in the field of socio-cultural sustainability. According to the research framework, a semi-structured method was used to collect the required data. After analyzing the contents of the interviews, the socio-cultural sustainability consequences of marine-based development of Mokran Coastal Zone were identified.

Findings show that the consequences of socio-cultural sustainability of the marine-based development of the Mokran Coastal Zone include social development, trust improvement, cultural intelligence enhancement, security stability and ethnic-local violence reduction. Nevertheless, the consequences of the socio-cultural instability include increase in the injustice, feeling of deprivation and exclusion, insecurity and instability, socio-cultural anomalies, dissatisfaction, pessimism, distrust and migration from underprivileged villages and areas to privileged cities.

This research can lead to the development of socio-cultural sustainability literature of the Mokran Coastal Zone with its exclusive ethnic-religious characteristics. Besides, by understanding the positive and negative stability outcomes of socio-cultural development of this zone, management can improve policy-making and planning for the development of Mokran coasts.