مجله پژوهش های مدیریت عمومی
پیاپی 62 (زمستان 1402)

In recent times, owing to the rapid growth of technologies and their significant impacts on economic, political and social spheres as well as the changing expectations of citizens, digital transformation in the public sector has become an imperative need. Governments act as the guardians of the society in harnessing and benefiting from digital transformation. However, despite this, there are challenges confronting the government that hinder it from playing such a role. According to the literature review and the lack of a comprehensive framework of the challenges of digital transformation in Iran's public sector, this study was conducted with the aim of analyzing the challenges facing Iran's public sector in establishing digital transformation. In this study, the qualitative content analysis method was employed to collect data and extract expert opinions from semi-structured interviews with 40 information technology specialists. Based on the findings, the challenges of digital transformation in Iran's government organizations can be categorized into four types: hardware challenges (information technology infrastructure and financial infrastructure), software challenges (digital governance and the culture of digital transformation), human challenges (competencies of digital transformation custodians and digital citizenship competencies) and ecosystem challenges (ecosystem interactions and ecosystem capacity). This framework can be utilized by theorists and researchers as a guide for future studies on digital transformation in the public sector and provide useful guidelines for policymakers and government managers.

Organizational bullying is one of the usually hidden phenomena in organizations, which manifests itself with behaviors such as insults, humiliation, offenses, threats, and other negative behaviors, and causes the victims to feel disgusted, and as a result, reduces the organizational performance and individual productivity of employees. Organizational bullying is usually done by managers or employees, and dealing with this phenomenon can help the productivity and mental health of employees, finding solutions to deal with it is essential in organizations. Based on this, the current research has been formed with a mixed color to analyze the solutions to deal with organizational bullying. In this research, first, using the qualitative method and thematic analysis approach, primary codes were identified and then the themes of the research concept were categorized. In this section, the results were obtained from semi-structured interviews with 20 employees of the Ministry of Industry, Mining and Trade, the Ministry of Petroleum, the National Tax Administration, and the Central Bank. In the quantitative phase of the research, the identified solutions for better evaluation were distributed electronically using a questionnaire among the employees and managers of the mentioned organizations, and the results were evaluated using the exploratory factor analysis method through SPSS software, finally, the solutions were divided into 6 categories. They were categorized as managerial, specialized, confrontational, individual, organizational, and legal.

The training of public administrators is of particular importance due to their access to organizational resources and authority, and its correct and effective management can be the basis for the optimal realization of the policies of the country's administrative system. The current research was conducted with the aim of identifying and ranking the factors affecting the policy of education of public administrators, which is practical in terms of the type of goal and qualitative in terms of method. By using the meta synthesis method of Sandelowski and Barroso, 286 sources related to the research topic in the last two decades were analyzed and the conceptual framework of the research was designed around the policy of education of public administrators with 7 components and 23 indicators. The reliability of the resulting codes was confirmed by calculating the Kappa index in SPSS24 software as 0.827 and the final indices were ranked using the Shannon entropy method. The data collection tool of the research was sampling from study sources. The results of the research indicate that the cultural components, empowerment, organizational competencies, learning, policy, strategic success, environmental competence and skill-orientation have the greatest impact on the subject of the research. Also, strategy-orientation, solving infrastructural and operational challenges, individual competencies, needs assessment, planning, implementation and evaluation of trainings for public administrators, in an environment that includes knowledge management, globalization, modernity, research-oriented and outsourcing. They can influence the policy of training.

Understanding the factors that cause the acceptance of a technology and creating the conditions under which the desired information technologies are accepted is one of the important researches in the field of information technology. The theory of planned behavior is one of the most important and famous theories of technology acceptance, so far more than 2000 valid articles have been written with the technology acceptance model, and there are more than 300 thousand references to Ajzen's theory of planned behavior (TPB) articles. The important thing that exists in the majority of related articles is that most of them use the relevant model without sufficient understanding of the dimensions, variables, methodology and even the reference article of TPB and the criticisms of this theory. In this article, first the theoretical foundations of theory of reasoned action (TRA) and the criticisms made to it, which led to the emergence of the TPB theory, and then the TPB theory of Ajzen and Fishben are discussed. Then, this theory was analyzed in detail with the method of content criticism and with the tool of collecting library studies and related articles and websites. The most researched in this research is about the intention and the relationship between intention and behavior, and the reasons for harming this relationship have been stated. Culture and the effect of new information and knowledge are other concepts that have been discussed in detail. Finally, there are suggestions for this theory and future researchers, as well as the challenges of criticizing the theory.

The current research was carried out with the aim of explaining the effects of e-government benefits in order to continuously use e-government services among the citizens of Tehran, to help increase the use of e-government benefits by examining this effect and mediating factors involved in it. The current research philosophically follows the positivist paradigm and is based on the goal criterion in the applied-developmental research group and based on the criterion of the nature of data and the basis of quantitative research. The data collection tool is a standard questionnaire. Validity of the research tool based on Cronbach's alpha test for the e-government benefits questionnaire (0.75), intention to continuously use e-government services (0.73), citizens' trust (0.71), national culture (0.77), digital divide (0.79) has been confirmed, the statistical population of the research includes the citizens of Tehran. The sample size in this research is equal to 294 people using Sample Powell sampling software. The research data analysis tool is SPSS and AMOS statistical software. In order to determine the presence or absence of influence between variables and to estimate and generalize the results obtained from the sample size to the statistical population, a simple regression model with a hidden variable, a mediator model, and a path model have been used to evaluate the research hypotheses and the conceptual model of the research. The findings of the research indicated that the benefits of e-government have an effect on the intention to continuously use e-government services, and citizens' trust, national culture, and the digital divide have a partial mediating role in the effect of e-government benefits on the intention to continuously use e-government services.

Public management theory in the field of public administration has been influenced and dominated by the knowledge of political science, economics, law, behavioral sciences, and social psychology in the late nineteenth and early twentieth centuries. Since the emergence of theoretical and applied knowledge of public management, theories of public management have been classified and introduced within the same paradigms and theories of classical public management, managerialism or new public management, good governance, new public service, public value management, and so on. This article aims to explore the main paradigms and theories of public management within the framework of Barl and Morgan. Contemporary theories of public management, under the titles of classical public management paradigm, bureaucratization, managerialism or new public management, have to a large extent roots in functionalist sociology and carry values of objectivity, hierarchical obedience, positivist epistemology, and a tendency towards universalizing theories of public management beyond cultures, emphasizing the preservation of the existing state. Modern orientations in public management, with a focus on human-centricity by shifting attention from economics to culture and cognitive processes, carry values of mentalism, inter-mental relationships, meta-positivism, voluntarism, and conscious choice of actors, and emphasize the space of interpretation, discourse, and social constructions.

The purpose of this study was to design and validate the franchisor growth model in Iran insurance industry. To achieve this goal, descriptive-analytical research method and structural equation modeling were used. The statistical population included all managers of Alborz insurance company and its outlets in East Azarbaijan province that entire population was selected using census method as study sample (120 individuals). The results showed that 30 drivers on eight principle components explain 74.32% of the variance of franchisor growth drivers in Iran's insurance industry, and based on the model of franchisor growth drivers, characteristics of insurance business through the franchise characteristics, the franchise system dispersion and the brand reputation, and then through the reliability, knowledge sharing, and conflict management affect the intention to continue cooperation.

Administrative corruption is one of the most important problems of government organizations in third world countries, which weakens or destroys many organizational achievements. The present research seeks to identify, measure and evaluate the factors affecting administrative corruption in the public sector of Khuzestan province. This research was conducted with a mixed method (qualitative and quantitative). The statistical population includes large government organizations and four water and sewage organizations of Khuzestan province, the General Administration of Customs of Khuzestan Province, the General Administration of Roads and Urban Development of Khuzestan Province and the Organization of Industry, Mining and Trade of Khuzestan Province. Using the snowball method, 12 experts of this The organizations were interviewed and the results were analyzed using the qualitative content analysis method. Then, a questionnaire was developed and after verifying the validity (form and content) and reliability (Cronbach's alpha, 0.80) it was given to 215 experts from selected government organizations, who were selected by simple random sampling in the conditions of the epidemic of covid-19. became The data were analyzed using SPSS and AMOSE software using confirmatory factor analysis, one-sample t-test and Friedman test. The results showed that the indicators have a high average number of 3 and therefore, according to experts, they are important in the occurrence of administrative corruption. among the environmental factors, political and government system variable, among the organizational factors, management structure and among the individual factors, individual characteristics got the most points. Among the three-pronged model of factors affecting the occurrence of administrative corruption, Organizational factors were the most important factors in the occurrence of administrative corruption.

In spite of much attention on Talent management, it should be considered as an "emerging phenomenon." The desire of leading organizations to strengthen human resources by attracting and retaining talented people has led to the adoption of methods for measuring talent and identifying talented people. In line with these efforts, the "Talent Assessment Scale" (TAS) was developed and after conducting an experiment among managers and experts of the Securities and Stock Exchange Organization (SEO), evidence on the validity and reliability of the tool was provided. In this article, the process of compiling, experimental implementation and validation of the mentioned tool is reported with reference to its psychometric properties while pointing out the limitations of using such a tool, the advantages and its limitations are discussed.

Accounting information system is an important and reliable source for financial and business decisions.The present study was conducted with the aim of analyzing the consequences of accounting information systems on the performance of managers with a mixed approach in Ansar Bank.The statistical population of the research consists of managers and experts who were selected as a sample using the purposeful sampling method and according to the principle of theoretical adequacy.The data collection tool in the qualitative part is a semi-structured interview, whose validity and reliability were confirmed using content validity and intra-coder and inter-coder reliability, respectively.Also, the data collection tool in the quantitative section is Delphi questionnaire, whose validity was confirmed using content validity and its reliability was confirmed using inconsistency rate.It should be mentioned in the qualitative section for data analysis from the coding approach and the Atlas software.T was used and the consequences of accounting information systems on the performance of managers were identified.In the quantitative part, the fuzzy Delphi approach was used to determine the importance and priority of the aforementioned outcomes.The results indicate that improving the quality of decisions, quick and appropriate response, increasing the speed of action, increasing productivity, increasing the competitiveness of the organization, reducing errors and mistakes, and correct and appropriate planning are the most important consequences of information systems.Accounting is on the efficiency of managers' performance.

In recent decades, the concept of e-marketing has been expanding and taking on a new meaning every day. E-marketing can bring new business opportunities. The purpose of this research was structural analysis of new business creation by identifying and developing electronic marketing opportunities in companies based in the growth center. In this applied research, descriptive-field methods were used to collect data. The statistical population of this research is 400 employees of companies located in the growth center and science and technology park, of which 196 people were selected as a sample using Cochran's formula. The data collection tools are two Likert scale questionnaires and paired comparisons questionnaires. The validity of the research tool was confirmed by the opinions of several professors and its reliability was confirmed through Cronbach's alpha with a coefficient of 0.83. SEM-PLS method was used in Smart-PLS-3 software for data analysis and AHP was used in Expert Choice for ranking. The findings show that all aspects of electronic marketing opportunities have been effective in creating new business. Also, the result of prioritizing the components of E-marketing opportunities, customization with a rank of 0.237 was considered to have a higher degree of importance than all dimensions. E-marketing opportunities exist in many forms. In order to create a new business, the need to exploit each of these opportunities in the context of electronic marketing, such as customization, creating innovation, etc., can expect business growth and development at the international level as well.