Evaluation of dental complaints in Tehran Medical Council between 2005-2012

One of the major challenges in dental practice is dental complaints that majority of complaints resulted in criminal prosecution and the legal practitioners. The aim of this study was to investigate the patients’ complaints on the diagnosis and treatment plan, dentist’s behavior, treatment charge, and management unlike the behavior of medical affairs, lack of enforcement in Tehran Medical Council between 2005-2011.
We referred to the Medical Council in order to obtain permission for evaluating complaints of dentists in Tehran. All files in units of prosecutors, magistrates and judicial committee were evaluated. Data were analyzed using spss version16 software.
The results showed that the highest percentage of complaints was related to the how treatment was managed (41.7%) and the lowest percentage of complaints were about the dentist's diagnosis and treatment plan (2.9%).
Based on the results of this study, with dentists’ awareness of the existing rules and strict supervision, occurrence of complaints on the dental treatment can be prevented.