Explanation of Business Process Improvement Pattern

Today's rapid moving and competitive business environment, the pressure on the organization to expand market share and profitability opportunities has increased. Thus, improving business model is necessary for the organization. In this study, in order to achieve this purpose we have examined the relationship between the structure of contingency factors (top management support, business perspective and expertise of external factors) and enterprise resource planning system success and firm's financial performance. This study seeks to explain the business process improvement model of the firm. The population of this research is the active firms in automotive industry in the period 2004 to 2008 in Iran. The aim of this study is applied and the method of data collection, descriptive and correlational respectively. To test the seven hypotheses of this study in a multi-stage sampling of 162 people from eight companies were selected and data were collected with the use of questionnaire. In this study software (SPSS) 22, and structural equation modeling (SEM) software using (LISREL) 8.80 was used for data analysis. The results show that top management support, business perspective and quality of expertise of external factors have positive and significant relationship with the enterprise resource planning. There is positive and significant relationship between enterprise resource planning and financial performance too. Finally, the positive relationship between top management support and quality expertise of external factors with financial performance was confirmed. While there was no significant relationship between business perspective and financial performance.