Assessment of Measurable Qualitative and Quantitative Elements Effective in Readiness for Rendering Electronic Services in Isfahan City

In the era of globalization, cities that can render appropriate services the fastest and
with high quality to citizens win the interest of people in the world. One of the features
of such cities is having various capabilities in rendering timely services from long
distances. This research aims to make as assessment of Isfahan’s electronic readiness
with regard to the important social, cultural, human, laws, standards and technology
indices. With regard to lack of up-to-date information, difference in assessment scales
and distinction of these indices from electronic readiness assessment models in the
world, efforts have been made to deal with the assessment of Isfahan’s electronic
readiness using established quality and quantity elements. The research method is
descriptive-analytical. The statistical population includes internet users in the 14
districts and FAVA experts in various organizations in Isfahan. To analyze the data and
information, statistical T-tests, Manwitny and multivariate systematic regression have
been used. The results of the research show that organizations’ investment in the field of
IT and particularly development of human resources is weak, the possibility of remote
administrative and service activities is limited, and the organizational infrastructures are
inappropriate. The study of research questions show that there was no significant
difference between the ideas of FAVA experts and users except for weakness in initial
instruments, there was a significant relationship between urban infrastructures and
rendering electronic services. In this regard, access of all people and the existence of
technical infrastructures are of higher importance.