Presenting Sustainable Human Resource Management Scorecard in Knowledge-based ICT Companies in Iran

Specialized and skilled human resources in information and communication technology (ICT) companies are the most significant sources of organizational capital as companies offering knowledge and expertise services, that are also critical for long-term survival of the organizations. Sustainable approach in human resource management (HRM) plays an important role in attracting and retaining talented and specialized individuals through establishing changes in HRM practices. The purpose of this qualitative study was to provide sustainable HRM scorecard based on HRM processes in knowledge-based ICT companies in Iran. The population of this research was the scholars and experts with relevant scientific and research experience in Irisa, System group and Rayvarz software engineering companies. These three companies were selected for the study using intensity sampling. The data was collected through semi-structured interviews with experts and were analyzed using thematic analysis technique. Through the results of data analysis, goals, evaluation criteria and the consequences of sustainable HRM in each of the HRM functions (recruitment, training and development, retention, compensation and turnover) were identifyed. The findings of this study suggested the high potential of sustainable HRM in improved sustainable competitive advantage, organizational sustainability, increased productivity and strategic position for organizations.