Investigate the role of service support qualities of e-learning learners' in forecast of their learning Resource management strategies

This study aimed to investigate the role of service support qualities of e-learning learners' in predict of their learning resource management strategies. Methodology of this research is descriptive – correlational. The population of research was Tehran Payam Noor University students. This study was a combination of multi-stage cluster sampling and Number of samples based Krejci-Morgan table, approximately 500 people were considered. Tools for Data collected included partial of questionnaire of motivational strategies for learning by Duncan and Mckeachi (2005) contain the components of Management Strategies Learning resources and quality of Administrative-Education Services questionnaire, the quality of library services questionnaire, the quality of professors' education questionnaire, quality consulting services questionnaire and quality of electronic services via the Web questionnaire was used. Finally for data analyzing used spss.21 software and regression testing. Findings: Quality of services variables provided a significant explaining 13% of variance components of learning resource management strategies (p<0/01, F (5, 370) =13/7, R=0/38)and Quality of training services (β= -0/169)and consulting services (β= - 0/140) quota is significant and quality of other services not significant. By increasing gap or reducing the quality of the two types of training and consulting services, learning resources management strategies of the learners are significantly reduced. so the university authorities about improve the services support quality and atone the learners should do basic and timely actions