Identifying and Explaining the Dimensions, Components and Indicators of the Electronic Learning Management System at the Maskan Bank

The purpose of this study was to identify and explain the dimensions, components and indicators of the electronic learning management system in the Maskan Bank. The research method is applied in terms of purpose, and in terms of how information is collected, it is qualitative. In this research, after the purposeful sampling, the process of interviewing with key and informed experts until the identification and full description of the dimensions, components and indicators, and the achievement of theoretical saturation persisted. To determine the logical framework of the total collected data, the steps were taken to identify, note and classify the concepts. For this purpose, the collected data were aggregated and the texts were re-examined and categorized as major categories. Finally, the categories were reviewed, repetitive deletions, similar and smaller mergers, and the dimensions of the specified topic were ranked within the framework of the components and indicators. Based on the results, the extracted model has 4 dimensions, 5 components and 30 indicators for assessing the electronic learning management system. After finalizing the data analysis and extracting the conceptual model, in order to measure the validity of the model with 10 experts and experts of the bank in the form of a focal group about the dimensions, components and indicators of the model of consensus and agreement.