The Impact of high performance work systems on quality patient care: mediating role of psychological empowerment

One of the distinctive aspects of hospitals and treatment centers is quality of patient care. Its achievement depends on human resources that provide services and therefore human resource management practices to improve the performance of this category of people is important. This study service quality offered to patients and to evaluate the effectiveness of human resource practices on the quality of services provided to patients in the practical dimension. This study is a descriptive study and practical. Questionnaires were distributed between nurses and doctors and cares in 7 hospitals in Mashhad. For data gathering were used three questioners perceived high performance work system(HPWS) (Zacharatos, Barling and Iverson, 2005) and psychological empowerment (Spreitzer, 1995) and Quality patient care (Boquiren, Hack, Beaver and Williamson, 2015). Alpha- Chronbach for reliability were (0.84 and 0.98) respectively. Data gathered by 384 questioners (94% returned) were analyzed using structural equation modeling by Smart PLS. Findings showed that high performance work systems (HPWS) had significantly positive effect on psychological empowerment β=0.64, T=12.99).so psychological empowerment had significantly positive effect on quality patient care β=0.45, T=11.65) and, psychological empowerment played a mediator role, in relationship between high performance work systems (HPWS) on quality patient care. Also, high performance work systems (HPWS) had significantly positive effect on quality patient care (β=0.22, T=13.53). Review felt in personnel management. Managers can improve the quality of services by High-performance work systems.