Training course assessment with Shannon Entropy and Fuzzy TOPSIS

Performance appraisal is a systematic, data-driven approach to organizational management whose results can be effective in achieving organizational excellence, the quality of moving from status to desirable status, enhancing performance and improving service delivery. This study defines the issue of educational quality assessment in Rasht municipality in the form of a multi-criteria decision-making problem with 9 criteria and 11 alternatives. This paper is intended to analyze training courses and determine the orders of them based of some criteria in order to be used in future training programs.

For solving the problem, Shannon entropy is developed to determine subjective weights and TOPSIS method is used for finding the preferences among alternative (courses).

the results shows that in this municipality on the basis of criteria used in the study, the educational quality of firefighting course is the highest level and this state in transport and traffic management course is the lowest level.

This paper is intended to analyze training courses and determine the orders of them based of some criteria in order to be used in future training programs. The results shows that the mentioned methods can be used in organizational performance appraisal if they are defined in a multi-criteria decision making problems.