نشریه مطالعات رفتاری در مدیریت
پیاپی 36 (زمستان 1402)

The financial vistas on the world are rapidly changing. Many banks have learned that the continuing services of higher quality to the competition offered a competitive advantage to banks. The purpose of research is to measure the value of urine between electronic trust and the quality of electronic service with the rebuying of the customers at the bank. The method of investigating is the nature of the chemical, and is applied in purpose. The statistical society has raised the inquiry as to the electronic services of the nation in the province of Tehran. Seat force, using the formula of Copernicus 384, decided on an available shoot. To collect data from authentic forms. The collage was approved by the connoisseurs, and their relationship was approved by Alphabet's wireless test. The aim of a statistical approach was used by Colmysticism Smirnoff's test, and to analyze data using statistics for the use of classified software, as well as the statistical software for travel. Researchers showed that among the highly valued clients, and the intention to rebuy them, there was a special value of urine and a desire to restock the customers, in which the customer was inspired with a positive and meaningful regard.

With the start of the Covid-19 pandemic, the world has witnessed the most severe restrictions on people's freedom and social life. The purpose of this research is to detect possible changes in the relationship between perceived crowding and its vital outcome, shopping satisfaction, despite the profound changes that are currently occurring in the behavior of retailers and consumers. Therefore, the current research has investigated the impact of crowding during the Covid-19 on the level of shopping satisfaction through the mediating variable of customer-employee communication. The current type of research is a descriptive survey and the statistical population of this research is all customers of chain stores in the 5th district of Tehran; whose number is unknown; For this purpose, a sample size of 142 people has been considered based on Power G 3 sample size determination software, and the questionnaires were distributed and collected among the members of the statistical sample. The data collection tool of the current research is a questionnaire, the reliability of the current research questionnaire was measured by calculating the Cronbach's alpha coefficient, which was higher than 0.7 for all research variables. The validity of the research tool has been confirmed by performing the confirmatory factor analysis technique. Also, to analyze the information, the structural equation modeling method was used with the help of SmartPLS software. The results of the current research confirmed the impact of crowding in the time of Covid on customer-employee communication and also the impact of customer-employee communication on the level of shopping satisfaction; Also, the indirect effect of crowding in the time of Covid on the level of shopping satisfaction through the mediating variable of customer-employee communication was also confirmed.

This research has been conducted for measuring the effected of managers' supportive behavior on employees' entrepreneurship behavior with moderating employees' participative work in the Shiraz medical science & sanitary supports. The research method used in this research is descriptive and analytical in terms of the applied purpose, in terms of the type of data, and in terms of the method of collection. The statistical population in this research is the employees in the Shiraz medical science & sanitary supports. The population of this organization is 27013 people. From the statistical population according to sampling (based on the method of sampling in Morgan's table), 379 people were selected as the research sample. In the next step, based on the conceptual model of the research, research questions and hypotheses, using the questionnaire, managers supportive behavior (roni & ghotlip) employees' entrepreneurship behavior (zamptacis et al) participative work (rapa & rosemary et al ) the extracted items were included in the statistical research sample of the questionnaire. In descriptive statistics, the descriptions are presented in two different sections, one and the main variety, and in the inferential statistics section Pierson test were used to check the research hypotheses. Considering the statistics data coefficient, it can be said that managers' supportive behavior has a positive effect on employees' entrepreneurship behavior with moderating employees' participative work in the Shiraz medical science & sanitary supports.

 This research was conducted with the aim of investigating the effect of green human resource management on green behavior, emphasizing the mediating role of the organization's social responsibility and green psychological climate. The statistical population of this research includes 4700 employees of Urmia municipality, 300 of whom were selected as a statistical sample by simple random sampling. The tool of data collection is a questionnaire, and structural equation modeling with the help of smart PLS3 software was used to analyze the data in order to test the hypotheses. The results of data analysis showed that 1) green human resource management has a significant effect on green behavior through green psychological climate and social responsibility. 2) Green human resource management has a significant effect on green psychological climate and social responsibility. 3) Organization's social responsibility and green psychological climate have a significant effect on green behavior. (P-Value ≥ 0.05). Therefore, it can be concluded that human resource management has a positive effect on employees' green behavior directly and indirectly through green psychological climate and green social responsibility green behavior directly and indirectly through green psychological climate and green social responsibility

This research has been conducted on the investigation of the empact of leadership behaviors on performance effieciency of human resources in TheKilla Corporation. The research method used in this research is descriptive and analytical in terms of the applied purpose, in terms of the type of data, and in terms of the method of collection. The statistical population in this researcher is TheKilla Corporation. The population of this Corporation in the census of 2017 is 1500 people. From the statistical population according to sampling (based on the method of sampling in Morgan's table), 306 people were selected as the research sample. In the next step, based on the conceptual model of the research, research questions and hypotheses, using the researcher's questionnaire, the extracted items were included in the statistical research sample of the questionnaire. In descriptive statistics, the descriptions are presented in two different sections, one and the main variety, and in the inferential statistics section, Pearson (parametric) test were used to check the research hypotheses. Considering the positive regression coefficient, it can be said that leadership behaviors has a positive effect on performance effieciency of human resources performance in TheKilla Corporation.

In recent years, many efforts have been made to guide investors in the field of rail transportation. Comparing the performance of Toka Steel companies using financial accounting indicators shows that the companies are not ranked higher in all indicators. Financial indicators show an overview of the efficiency of the capital used by these companies.The purpose of this research is to determine the best company in Toka Foulad companies. For this purpose, in a studied period in 1400, index calculations were done using the companies' financial documents. 289 questionnaires were distributed to determine the dominant DNA of the companies. The two indicators of fixed asset turnover and return of investment return rate to assets have the greatest impact on the ranking of companies. The ELECTERI method determined that companies that own locomotives and are engaged in maintenance activities have a higher rating than companies that own wagons. By using organizational DNA behavior and determining dominant DNA (meaningful DNA), the internal performance of top companies was investigated. The final result showed that the efficiency of investment in the discussed companies in the rail transportation system is based on locomotive ownership, repairs and wagon ownership.

The purpose of the current research is to model the organizational factors of human resource productivity with an emphasis on social capital with the approach of learning organizations in the country's higher education. The current research is a fundamental-applied research in terms of its purpose and a survey in terms of the way of collecting information. The statistical population of the study included all experts of higher education in the country, including management professors who were selected purposefully and using the method of the number of questions in structural equations, 280 people were selected for the quantitative part and 17 university experts were selected for the qualitative part. In order to collect data, thematic analysis method was used by interview. After confirming the questions by confirmatory factor analysis, the questionnaire was used to conduct the quantitative part of the research, and the questionnaires were approved. In order to analyze the data in the qualitative part, the method of interview and manual coding was used, and in the quantitative part, Smart PLS3.3 software including confirmatory factor analysis tests was used. The research results show that in the qualitative part, there are 26 factors in the dimension. An organization was identified. And after analyzing the confirmatory factor and confirming the validity and reliability of the research questions in the quantitative part, the pattern and research questions were confirmed.