سلیمان منصوری محمدآبادی

Increased trafficking in society has caused many harms to youth and the economy. The police force is one of the most important organs of the Islamic society that takes steps to maintain the security and excellence of the society. Due to the importance of smuggling prevention, in the present study, a soft systems management framework for the prevention of smuggling of goods has been presented.Research

In terms of purpose, the present study is an applied research with a descriptive-analytical approach. In this regard, using the opinions of experts, the seven steps of soft systems have been implemented.

In the present study, while recognizing the issue of smuggling as an important issue within the society, by determining the root definitions, developing a conceptual model, comparing the real world with the conceptual world and determining solutions, formulating a management framework with a soft systems methodology approach to deal with existing issues. .

The use of soft systems methodology provided a comprehensive framework for managing the prevention of smuggling of goods in the police force, and based on it, a new concept of worldview, customers, processes, owners and constraints was presented.

Given the importance of finding the supply chain for many companies in recent years and turning it into one of the competitive advantages, the continuous and effective communication with suppliers as the upstream segment can play a crucial role in the strength and balance of this chain/ In the supply chain, an important component of production and logistics management is the choice of the supplier/ Mistake in choosing a supplier can lead to a shaky financial and operational position of a company/ On the other hand, the correct supplier selection can reduce the cost of purchasing, market competitiveness, and improve end-user satisfaction/ This research seeks to evaluate and select suppliers and introduce a superior supplier for Yazd rubber industry/ To this end, the combination of two QFD and fuzzy VIKOR techniques has been used/ Since there are criteria in the selection of the supplier of both quantitative and qualitative aspects that sometimes contradict each other/ Therefore, the decision in conditions of uncertainty is more in group and ambiguous; fuzzy numbers have been used to solve this problem/ The present study is in applied research/ In this research, an non probable and purposeful study of industrial and academic experts has been made/ Important suppliers' indicators, including experience and credibility, price, flexibility in customer orders, supplier access and geographic location, valid certificates and licensed quality, and validated environmental permits for products/ Important product features include technical features, safety tabs, test reports, environmental effects, packaging and after sales services/ The weight of each index is determined by the fuzzy QFD method, and finally the suppliers of Yazd rubber industries are ranked using fuzzy VIKOR method.

A need for product continuous improvement, services, and processes are widely acknowledged in today’s complex and turbulent environment; but this program has not progressed effectively due to some barriers, and not implemented according to the principles. Identifying the mentioned barriers in science and technology parks is the aim of this project. By studying the related literature and applying the views of university experts, who were selected through judgment sample and goal-oriented sampling, 18 factors were identified as the implementation barriers of continuous improvement; then, we proceeded to rank the barriers by Fuzzy Topsis technique, and the most important one was introduced. The results show that “low employees participation in continuous improvement activities” is the most important barriers. 

The ability of new product development process is considered as advantageous capabilities for organizations. Information- and knowledge-based businesses, and product development organizations need sufficient information and knowledge to be successful. The present study aimed to investigate the effect of knowledge management capability on the new product development process. The study population is Dadfar Shiraz food industry. In terms of target, this research is applied, and from the point of gathering data, it is correlation and single cross sectional-survey. According to the studies, the conceptual model was mapped and three hypotheses were compiled. To analyze the data and verify the hypotheses, structural equation modeling (SEM) and partial least squares (PLS) were used. The results obtained by analyzing the compiled hypotheses show that the knowledge management capability and new product development have a positive and significant relation. Also, the relationship between knowledge management capability and customer knowledge, and between the latter and new product development are significant.

The aim of this research is identify and ranking factors affecting of supply chain performance in the food industry companies. The study population this research are managers and employees some food industry companies located in Shiraz industrial town. The data of collection toolis questionnaire that in Likert scaleby managers and employees of companies distributed and collected. The method used is combination of the two approachesconfirmatory factor analysis and fuzzy TOPSIS. After studying the literature26 factors affecting in supply chain performance was identified, In the first stage with experts opinions of the academic and industry, was identified an important factor 22 through confirmatory factor analysis. In the second stage, from Shannon entropy for gain the importance weight of expert opinions and fuzzy TOPSIS to ranking factors affecting in supply chain performance used. The results of present research showthat factors Supplier selection, Timely delivery of goods, Purchase order cycle time, Power and Quality are the most important factors affecting on supply chain performance in the industry and have higher ranks relative to other factors.

The changes’ in requirements of users in competition business and economic prosperity leads into the execution of new product development of companies. The aim of new product development is responding the needs of customers, consistency with market conditions, customers’ satisfaction and coping up with competitors’ policies. The purpose of this study was to evaluate the effect and importance of customer involvement in new product development. The conceptual model and hypotheses had been determined according to researcher's studies and observations. In this survey- solidarity and cross sectional sampling were selected for considering the judgment of 150 managers, suppliers; and sellers (wholesalers and retailers) and customers in Yazd tile and ceramic industry. The data has been gathered by a questionnaire and the structural equation modeling (SEM) and partial least squares (PLS).The results showed that the variables Product differentiation, competitor orientation, brand profiling emphasis and internal coordination is significant and positive impact on customer involvement. And relationship customer involvement and new product development is positive and significant; as well as variable market outcomes as a mediator the influence of relationship between customer involvement and new product development.

Technique of importance- performance is an essential step in defining of quality improvement programs, defining of client's perceptions and expectations and institutions performance analysis. The purpose of this research is to evaluate faculty of management and accounting's performance in Allameh Tabatabaei University with analysis of importance-performance approach. The reason of librarie's existence is to supply their stakeholder's satisfaction and expectations; Therefore, To be evaluated How did this institute to achieve the goal. This research is Applied and survey. So a questionnaire with 30 indexes is designed to evaluate libraries performance with using defined 3 dimensions of Libqual model. In this questionnaire, opinion of teachers and authorities in this field is considered (face and content reliability). Therefore, Alfa Cronbakh test is used to measure the reliability. LISREL software is used to measure of each index, also average number is considered for evaluation of performance. Results show 21 of 30 indexes are placed in second quarter. This represents good performance of library in relation to clients. On other hand, we can claim the performance of this library is have been high because it has provided 70% of Client’s expectation and needs. On the basis of results, we offer managers promote their performance about indexes that are considered important by clients but library have not

The aim of this study is to identify effective factors which optimize qualities of educational services and to analyze the importance and priority of each factor in educational services of institutions and universities. The population from which the sample of the study is selected includes Yazd University students. Data collection is done through two questionnaires which ranking and categorizing effective factors on the quality of educational services are determined. In this study, based on the related literature review and empirical studies, 23 effective factors which optimize qualities of educational services are identified. The ranking of the identified factors on optimization of educational services is carried out using fuzzy VIKOR technique; thereafter, the most important factors are ranked based on their priority and significance utilizing interpretive structural modeling (ISM). The results of this study show that the most basic effective factors on optimization of educational services are strategic educational planning, providing financial resources for educational courses, and recruiting experienced instructors. These factors should be emphasized in initial steps of identification and ranking.

Identification of stock liquidity indicators and surveying the status of each indicator leads to liquidity risk reduction and confidence for investors. As a result, more resources would be imported into the capital market. This research is about of liquidity stock indicator’s identification, analyzing their effects on each other, the expression of the independence or dependence of the indicators and survey of each indicator’s status in terms of problematic or problem solving ability with DEMATEL approach. This research is an applied research and we measure the effects of each indicator on each other by DEMATEL technique with the expert’s opinions gathering. DEMATEL has been used to prove the dependence between indicators and to obtain the amount of influence and influence power between indicators. The Statistical Society of this research consists of two parts: The first part is the experts who have been interviewed to complete the DEMATEL questionnaire. The number of experts in this section is 10 people and have been chosen as unpredictable and purposeful. The second part consists of three financial and bourse experts who have been selected as unpredictable and targeted and asked to complete the ANP questionnaire. Based on the survey carried out on the most important previous studies, Stock liquidity indicators of Capital market were identified. The results show that corporate governance factors, performance, capital structure, ownership structure and life cycle of the company and also systematic volatility of stock returns are capital market main factors and effect on other factors and must be solved. Among the factors mentioned, the performance of the company has the highest impact. Also information asymmetry factors, investment horizon, price per share, stock return and non-systematic volatility of stock return that solve the main problem are affected by other elements and must be prioritized. Also, stock return has the highest impressible. Then due to the lack of independence indicators, we have used Analysis Network Process for prioritizing indicators. In addition, results show that stock return is the first priority in experts’ ideas.

In order to achieve their goals, today, organizations and institutions, including manufacturing, service providers, profit or non-profit, public and private are influenced by many factors. One of these factors is customers' satisfaction. One way to improve customer satisfaction is the evaluation of qualitative indicators provided by the organization. In this study, investigating the qualitative indices derived from SERVQUAL model, and using DEMATEL techniques, an attempt is made to measure the effectiveness and influence markers on each other. The aim of this study was to evaluate the impact of the indicators on each other in Tehran police stations and present some solutions to improve the quality of services, improve the quality of police stations and recognize the problematic criteria and solve them relying on determined qualitative indicators.

In terms of its objectives, this study is of an applied research type, and in terms of quantitative research methodology it is a descriptive-survey research type. In this research, using indicators of SERVQUAL service quality models and DEMATEL techniques and using "MATLAB and Excel" software, the required calculations have been done to achieve research results.

Findings and results:

The results of this study show that four indicators of reliability, timeliness, legitimacy and appearance and physical characteristics are recognized as problematic indicators, respectively; strong measures should be used to solve them. Also, three indicators of accountability, assurance and empathy are variables that organizations have successfully acted on and in order to solve the problematic variables relying on these characteristics customer satisfaction could be achieved.

Law enforcement agencies, especially the police departments, can make proper planning to increase security in different areas through investigating the crime and delinquency of any of the urban areas, and implement their policies and plans through which security, which leads to growth, development and social welfare, can be promoted in the society. This paper presents a new model of data envelopment analysis with common weights to evaluate different areas of the city from the perspective of crime and delinquency.

This study is an applied-analytic research. The extracted information on the indices with suggested data envelopment analysis model with common weights was investigated.

Findings and results:

The results showed that the most suitable area in terms of low crime rate is district 1. Following that, district 2 is on the second place. District 4 is at the highest