فهرست مطالب عبدالله کولوبندی

Customer knowledge management is a combination of knowledge management and customer relationship management, which becomes important for developing the business strategy of the organization and as a result, improving organizational activities and achieving a competitive advantage. With the development and expansion of knowledge and information technology, the project environment has become more complex. The purpose of the research is to determine a model to evaluate the knowledge management system in order to improve industries with the focus on educational technology and the use of data mining concepts. Quantitative research method and the required information of this research were collected from the database of industrial units including the automobile company. The statistical population of the research includes all car buyers during the years 2019 and 2019, and the sampling method was simple random.To collect data from questionnaires and to analyze data, data mining method and kmens algorithms, neural network method and support vector machine were used. The obtained results show that the use of knowledge management and educational technology concepts has been able to predict the types of customers and sales trends in the future and it is expected that the obtained results will be useful in improving industries and manufacturing and production management in the country.

The purpose of this research is the effect of knowledge management on organizational performance considering the mediating variable of business process management. The current research is applicable in terms of purpose, and descriptive-survey in terms of data collection, and correlative type. The statistical population of the current research includes managers and experts of a company active in the field of export and import as many as 160 people, which was considered to be 113 people using Cochran's formula, and non-random sampling method was used. The collection tools in this research include knowledge management questionnaires by Fong et al., (2009), business process management by Rouhani et al., (2014), and organizational performance by Choi and Rainey (2010). The reliability of the research was checked and confirmed using Cronbach's alpha criterion in SPSS software. PLS software was used to fit the conceptual model of the research. The findings of the research showed that based on the significant values ​​of them, all three hypotheses were confirmed. The impact of knowledge management on business process management was 0.742, the impact of knowledge management on organizational performance was 0.422, and the impact of business process management on organizational performance was 0.652. Therefore, the most important proposal of the research is to pay attention to the preservation, sharing and application of knowledge, which is effective both in managing business processes and in increasing the level of organizational performance.

Physically disabled people prefer entrepreneurship to working for other individuals and organizations; so that the rate of entrepreneurship among them is higher than healthy people. Entrepreneurship brings personal, social, financial and, most importantly, permanent employment benefits to people with disabilities. This study aimed to investigate the success factors of e-entrepreneurship from the perspective of entrepreneurs with physical disabilities . This research is an applied study that has been done in a descriptive-survey manner. The statistical population of this study was all entrepreneurs with physical disabilities in Markazi province. The number of them was 50 based on the obtained statistics and they were selected by counting method and a self-administered questionnaire consisting of 9 dimensions and 29 questions was distributed among them. Partial least squares technique using Smart PLS software was used to test the hypotheses. According to the results obtained from the view of entrepreneurs with physical disabilities in Markazi province, flexible organizational structure, social value, participatory management, personal motivation, personal skills, business knowledge and physical conditions of successful e-commerce establishment are . The proposed model can make the best use of the potential and actual capacity of the elements proposed in the e-entrepreneurship system for the physically disabled.

Home appliance industry is one of the most important domestic industries of the country, which includes a wide range of domestic companies and factories directly and indirectly. Reverse logistics (RL) activities include the reuse, recycling, or disposal of used materials and products. The purpose of this research is to provide a strategic model for the implementation of reverse logistics in the home appliance industry. The present study is exploratory in terms of purpose and applied in terms of the type of use, in which qualitative research strategy and thematic analysis method are used. The statistical population consists of all executive and academic experts in the field of reverse logistics and home appliance industries. To collect research data, interview with 11 executive and academic experts were conducted. The number of interviews were determined by purposeful and snowball sampling. Data analysis showed that the strategic model of reverse logistics includes five main categories, including management strategies, technology development strategies, culture building strategies, financing and legal strategies, and cooperative marketing strategies. This means that, informed by more research and development, new strategies should be formulated in this field, attention should be paid to culture-building for cooperation, and finally the rules of the competitive market should be amended. The use of reverse logistics (RL) will help various industries, including home appliances, to achieve their resource recovery goals and move towards sustainable development.

Customer knowledge management is a combination of knowledge management and customer relationship management that is important for developing the organization's business strategy and thus improving organizational activities and achieving competitive advantage. With the development and expansion of knowledge and information technology, the project environment has become more complex.

Since knowledge management is one of the most important approaches that has been considered in this regard, the issue of the present study is to investigate the impact of knowledge management and each of its constituent processes (creation, application, sharing and storage of knowledge) on IT governance in the automotive industry.

Due to the fact that the impact of knowledge processes in the project environment is investigated, the method of this research was quantitative and the information required for this research was collected from the database of car companies. Level of car purchase is considered as a dependent variable and information about age, gender, income level, occupation, level of education, car history, marital status is considered as an independent variable. It was analyzed using data mining method and kmens algorithms and neural network method and support vector machine.

The obtained results show that the use of knowledge management has been able to predict the types of customers and sales trends in the future and it is expected that the obtained results will be effective in managing the construction and production of the country's automotive industry.

Currently, having information and knowledge management has transformed into a stable status creating dynamic progress and life domain in a creative organization, and even the capability to compete in the markets and business, depends to acquire, develop, and update individual and organizational knowledge. To some extent, it is considered as a capital not basic knowledge. Continuous changes of market knowledge cause the organization to have to be changed. The importance of knowledge is quite clear in industries. According to the importance of this issue, this study has reviewed the application of the knowledge management system in order to improve the thechnology govenance in idustries of the country.

The share of the occupational group in GDP is about 36%. As a result, the tax share of this group should be about 36% of the total tax.according to the budget law of 2009, only 7% of the total tax (10 thousand billion tomans) is collected from the group of jobs. As a result, if the ratio of 8% to 36% is increased by a proportionality table, the actual amount of tax evasion of the occupational group will be determined. This amount is about 40 thousand billion tomans. The figure of 40,000 billion Tomans of tax evasion of the occupational group is calculated if the share of this group in the total gross national product is 36% and not more. The minimum amount of tax evasion is mentioned in only one of the mentioned groups. The review of annual budgets in 2017 in the Research Center of the Islamic Consultative Assembly has also claimed the existence of six thousand billion tomans of tax evasion in the health sector. Therefore, the Islamic Consultative Assembly proposed the inclusion of clauses according to which centers are obliged to pay 10% of the doctors' fee or medical fee, which is due to the receipt of money | Invoices sent to insurance companies or in cash are paid by the patient, deduct tax as an account and deposit in the name of the relevant doctor to the account of the Tax Affairs Organization by the end of the month after receiving the bill amount [2].

The present study is of applied-developmental type. A qualitative approach was used to collect data. In order to collect qualitative data with 10 managers, deputies, experts and experts of knowledge-based companies located in science and technology parks in the geographical area of ​​Tehran and university professors who have a history of teaching and writing in the field of entrepreneurship , In-depth face-to-face interviews and their presence at work. Purposeful sampling method was used to select the sample. In this study, the proposed approach of Strauss and Carbin in the field of foundation data theory was used to analyze the data. The final model of the research based on the results showed that digital entrepreneurship itself consists of three sub-factors, which are the improvement of digital innovation and commercialization and the ICT sector, opportunity analysis and resource management. Causal conditions include knowledge and skills of digital entrepreneurship, adoption of marketing perspectives, protection of intellectual property and job creation and job creation and the central phenomenon of research along with intervention factors (competitive and customer factors, legal infrastructure and technology development) and Underlying factors (individual entrepreneurial factors and competencies and environmental factors) determine strategies and strategies to deal with the phenomenon of digital entrepreneurship. According to the findings of this study, these strategies included dynamic capabilities, customer, market and financial., the adoption of these strategies with the aim of managing digital entrepreneurship in the organization can have various consequences, including sales and profits, innovation and development of digital and added value.