مصطفی سفیدی

Emotional Intelligence (EQ) has a significant effect on human behavior. It justifies the lack of success among people with high Intelligence Quotient (IQ) and unexpected success among people with an average IQ. The purpose of the present research was to study the relationship between emotional intelligence and organizational commitment with the mediating role of job satisfaction among librarians of public libraries in East Azarbaijan province.

The present research is practical in its purpose and utilizes a quantitative approach in a descriptive-correlational method based on structural equation modeling. The study's statistical population consisted of all librarians (421 people) at public libraries in the East Azarbaijan province in 2020. With regard to statistical society and based on Morgan’s size determination table, the sample size was determined (201 persons). Data were gathered with the help of questionnaires of Siberia Schering's emotional intelligence (1998), Smith, Kendall and Hollin's job satisfaction (1969) and Allen & Meyer’s organizational commitment (1990). Reliability of three questionnaires was confirmed by Cronbach's alpha coefficient to be 0.81, 0.79 and 0.83, respectively.

The results indicate that there is a positive and significant correlation between EQ and organizational commitment (r=0.317) and EQ and job satisfaction (r=0.348) among the librarians of public libraries. Moreover, there is a significant link between EQ and organizational commitment (β=0.29, t=5/42) in librarians. Furthermore, there is a significant relationship between EQ with job satisfaction (β=0.33, t=5.80) and job satisfaction with organizational commitment (β=0.38, t=7.07). Also, the results of structural equation modeling test showed that the proposed conceptual model regarding the relationship between EQ, job satisfaction and organizational commitment of librarians has a goodness of fit (RMSEA=0.001، CFI=932، GFI=0.938).

In today’s world, the importance of human resources for growth, development and survival of organizations cannot be overemphasized. Qualified human resources are one of the most important requirements for realizing organizational goals. Appropriate levels of emotional intelligence among employees would result in paying proper attention to clients, lowering expenses, improving relations, reducing conflicts, and refining the teamwork performance.