adel koulak

The employees of any organization are considered as its most valuable asset and their performance has a great impact on moving towards the goals and fulfilling the mission of the organization. In this regard, human resources management plays a very important role in this field with tasks such as attracting, maintaining, nurturing and promoting capable human forces. The aim of the current research was the effect of human resource management activities on organizational performance with the mediating role of organizational culture, organizational commitment and employee retention in free universities of Fars province. The research method was applied in terms of purpose and questionnaire in terms of data collection. The statistical population of the research included all managers of Azad universities in Fars province, who were selected as the sample size using Morgan's table and stratified random sampling method with proportional allocation of 100 people. Convergent validity, Cronbach's alpha coefficient, and composite reliability methods were used to determine the validity and reliability of the mentioned questionnaire, respectively, and the validity and reliability were confirmed based on this. The results of the structural equation test showed that, from the point of view of managers, the two variables of organizational culture and organizational commitment have a significant mediating effect on the effect between human resource management and organizational performance, but employee retention does not have a mediating effect on the said relationship.

The purpose of this research is to investigate the effect of cultural intelligence on employee job satisfaction, with the mediating role of organizational citizenship behavior in the South Aluminum Industries Complex. This research is in the category of quantitative-survey research, and the required data has been collected using a questionnaire. The statistical population of the study includes all the employees of the South Aluminum Industries Complex (SALCO) in the number of 2300 people, using stratified random sampling method, 340 people were investigated as a statistical sample. In order to analyze the research data, structural equation modeling methods and Smart PLS software were used. The results show that cultural intelligence significantly affects the job satisfaction of employees of the South Aluminum Industries Complex. Also, organizational citizenship behavior has a significant effect on job satisfaction. In addition, organizational citizenship behavior as a mediating variable significantly affects the relationship between cultural intelligence and the job satisfaction of employees of South Aluminum Industries Complex.

Job satisfaction is considered one of the important factors in increasing the efficiency and success of the job. Development is created by efficient, interested human resources with a deep psychological bond. Teachers and trainers who train a huge student force must be interested in their job so that they can develop the potential talents of students. From the point of view of experts, satisfaction is the general attitude of a person towards a job. One of the influential concepts in job satisfaction can be cultural intelligence. The purpose of this research is to investigate the effect of cultural intelligence on the job satisfaction of employees with the mediator role of emotional labor in the Asaluye Special Economic Zone, which was collected with a quantitative approach and using the survey method and questionnaire tool. The statistical population of the research includes all the employees of Asalouye Special Economic Zone, numbering 2300 people, and using stratified random sampling, 340 people were investigated as a statistical sample. Structural equation modeling method and Smart PLS software were used to analyze the research data. The purpose of this study is to evaluate the effect of a wide range of emotional labor and cultural intelligence on the job satisfaction of employees. It was shown that paying attention to cognitive, motivational factors, emotional dissonance and the expression of natural feelings felt on job satisfaction among employees of the organization is very important. The results show that cultural intelligence has a significant effect on the job satisfaction of employees of Asalouye Special Economic Zone. Also, emotional labor has a significant effect on job satisfaction. In addition to this, emotional work also has a significant effect as a mediating variable on the relationship between cultural intelligence and the job satisfaction of employees of Asalouye Special Economic Zone.

The aim of this study was to design and validate a comparative model of the impact of human resource management development on organizational performance from the perspective of managers and employees with the mediating role of organizational culture, organizational commitment and staff retention in Islamic Azad universities of Fars province.

In terms of purpose, the research method was applied and in terms of data collection, it was an exploratory mixed method. Participants in this study in the qualitative section included managers and staff of Islamic Azad universities in Fars province, from which 10 people were selected using purposive sampling. Also, in the quantitative part, the statistical population of the study included all managers and staff of Islamic Azad universities in Fars province who were selected as the sample size using Morgan table and stratified random sampling method with proportional allocation of 357 people. . The information required in the qualitative section to design the research model was collected through a semi-structured open interview and in the quantitative section using a researcher-made questionnaire that included 5 constructs (variables), 21 dimensions and 72 questions in a 5-point Likert scale. . Convergent validity, Cronbach's alpha and combined reliability methods were used to determine the validity and reliability of the questionnaire.

The results of structural equation testing from the perspective of managers showed that the two variables of organizational culture and organizational commitment have a mediating and significant effect on the relationship between human resource management and organizational performance, but employee retention has no mediating effect on this relationship. Also, it was found that from the perspective of employees, all three variables of organizational culture, organizational commitment and employee retention have a mediating and significant effect on the relationship between human resource management and organizational performance from the perspective of employees.

Applying the two models from two perspectives suggests that both managers and employees believe that organizational culture and organizational commitment mediate the relationship between human resource management and organizational performance, from the perspective of employees. Mediate between human resource management and organizational performance.

Managers of organizations have found that their most important assets are the integrity of integrity, which is an important factor in their success and progress, and that no one will achieve all its desired goals. Given the importance of human resources in the pursuit of organizations 'goals aimed at examining the impact of employees' creative self -efficacy on innovative behavior with the intermediary role of entrepreneurship. The use of sampling made by the Morgan table is 225 people as sample. The assessment of this research has been the standard job self -efficacy questionnaire (Sarji, 2), innovative behaviors (Hang et al.), Entrepreneurship (Hugs & Morgan, 2007). The apparent validity of the questionnaire was confirmed and their reliability was obtained by the Cronbach's alpha coefficient for three variables above 0.7. The final questionnaire was given to the statistical sample members in a simple random way. After collecting the questionnaires, due to the abnormalities, the research data were investigated using Smart Pls 3 software. The results of the analysis showed that the creative self -efficacy of employees did not affect the innovative behavior of Mehr city education staff. Employees' creative self -efficacy affects the entrepreneurship of Mehr city education staff. Entrepreneurship has an impact on the innovative behavior of Mehr city education staff.

The purpose of this study was to present and test the comparative model of managers 'and employees' understanding of how human resource management activities affect organizational performance with the mediating role of organizational culture, organizational commitment and employee retention in open universities in Fars province

The research method was applied in terms of purpose and heuristic mixed method in terms of data collection. Participants in this study in the qualitative section included managers and qualified staff of free universities in Fars province, from which 10 people were selected using purposive sampling. Also, in the quantitative part, the statistical population of the study included all managers and staff (including faculty members) of free universities in Fars province. Using Morgan table and stratified random sampling method with proportional allocation of 357 people as Sample sizes were selected

The results of structural equation test showed that from the perspective of managers, the two variables of organizational culture and organizational commitment have a mediating and significant effect on the relationship between human resource management and organizational performance, but employee retention has no mediating effect on this relationship

Also, it was found that from the perspective of employees, all three variables of organizational culture, organizational commitment and employee retention have a mediating and significant effect on the relationship between human resource management and organizational performance from the perspective of employees

The purpose of this study was to present and test the comparative model of managers 'and employees' understanding of how human resource management activities affect organizational performance with the mediating role of organizational culture, organizational commitment and employee retention in open universities in Fars province

The research method was applied in terms of purpose and heuristic mixed method in terms of data collection. Participants in this study in the qualitative section included managers and qualified staff of free universities in Fars province, from which 10 people were selected using purposive sampling. Also, in the quantitative part, the statistical population of the study included all managers and staff (including faculty members) of free universities in Fars province. Using Morgan table and stratified random sampling method with proportional allocation of 357 people as Sample sizes were selected

The results of structural equation test showed that from the perspective of managers, the two variables of organizational culture and organizational commitment have a mediating and significant effect on the relationship between human resource management and organizational performance, but employee retention has no mediating effect on this relationship

Also, it was found that from the perspective of employees, all three variables of organizational culture, organizational commitment and employee retention have a mediating and significant effect on the relationship between human resource management and organizational performance from the perspective of employees

Intense competition among service organizations to gain economic benefits has become one of the most challenging issues to the field of marketing. Besides, paying thoughtful attention to fines against customers is very important for organizations because of their benefits and adverse effects. Accordingly, this study sought to examine the relationship between the characteristics of these fines and service organizations’ customer satisfaction, loyalty and word-of-mouth communication in Kerman province. The statistics include all the users of these services institutions who have suffered from fines and the sample is composed of 385 people. To assess reliability of the questionnaire, 30 copies of it were randomly distributed and collected. The Cronbach alpha coefficient was 95 % for all questions. The research results indicate a significant relationship between the severity of penalties, adequacy of explanation and customers’ dissatisfaction. The results also suggest the existence of a significant relationship between customers’ dissatisfaction, word-of-mouth communication and loyalty.