majid nedjatiyan ghasemiyeh

In today's business world, agility is considered as one of the most important characteristics in competitive industries. Hence, this study presents a new approach toward promoting organizational agility in companies and institutions. The proposed approach is based on theQuality Function Deployment (QFD) technique, and, is accomplished by constructing two House of Quality (HOQ) Sequentially. As the first step, the most important competitive bases related to desired industry, should be identified. The second step is allocated to identify and strengthen those agile attributes which are needed for the company in order to achieve the competitive bases. Finally, as the third Step, proper agile enablers that are suitable tools to achieve the mentioned agile attributes, identified and being exploited. As a result, the organization can attain market competitive bases relying on a set of appropriate agile enablers related to its specialized field of activity. In this paper, the whole scaffold exploits fuzzy logic to translate linguistics judgements of experts into numerical values. Eventually, an illustrative example, grounded on data available in literature, is presented and discussed to investigate the proposed approach analytically.

Ever increasing need to information as well as increasing demand of researchers as the main leaders of knowledge production emphasizes the necessity to reach organizational agility in libraries, which includes the concept of providing rapid and flexible library services. To reach agility, its specific capability must initially be acquired. One of the best approaches to reinforce such abilities is to follow the total quality management (TQM) strategies so as to make the internal processes and library services agile. This research is therefore devoted to finding the relationship between each of the major dimensions of TQM with main components of organizational agility in libraries. This research is an applied one and its methodology is a field study. The population under study included all public libraries in Yazd City. Data collection was accomplished by literature review, interview with experts, and questionnaire. The obtained data was analyzed using correlation test and the technique of network analysis process, by the software SPSS and Super Decisions. The dimensions of TQM which had highest relationship with promotion of agility abilities in library services can be mentioned, in descending order, as leadership, individuals, being customer-oriented, and process.Originality/Value: Considering the remarkable position of organizational agility in management system of the modern competitive business world, libraries seem to be a proper position to implement such knowledge. This can also be useful in promoting the quality of providing services to libraries clients. Existence of sufficient infrastructures in this regard is necessary; so, during the implementation of an agile system following TQM, the existing systems should be evaluated and compared with previous yields and future goals, and continuous improvement should be made.