فهرست مطالب rezvan hossein gholizade

The main purpose of this study is to documenting tacit knowledge derived from employee experience. A Critical Incident Techniqu  was used to achieve this purpose. First, 51 employees of the Resource Planning and Development department of Ferdowsi University Of Mashhad  participated in the research in order to find key actor, using the social network analysis. At this stage, social network analysis questionnaire was used to collect data. Based on the findings of the study at this stage, relationship arrangement graph of actors was depicted and actors positions was obtained based on centralization indices in network. Then, based on the results of data analysis, key actors in organizational knowledge network of Ferdowsi University of Mashhad were identified. At the next stage, Narrative interviews were used to to find effective and ineffective behaviors in dealing with critical incident.

The main objective of this study is to describe and analyze personal knowledge management skills among staff of Ferdowsi University of Mashhad. To achieve this goal, the case study research was used. The study population included all the staff which is permanent post formed expert, which means all the staff except the faculty staff of Ferdowsi University of Mashhad. Data collection was performed in two stages. First, in order to describe the amount of having the personal knowledge management skills of the staff of the Ferdowsi University of Mashhad, 137 experts of university were chosen for study. At this stage in order to collect data, the questionnaire of personal knowledge management skills Avery et al (2001) was used. The results of the quantitative data analysis showed that the experts at the University of Mashhad have an appropriate information in the personal management skills. In the second stage, to identify activities focused on each individual's knowledge management skills, the semi-structured interviews were used. The main number of informants at this stage of research consisted of sixteen permanent experts of Ferdowsi University of Mashhad. Based on the findings of qualitative data analysis at this stage, The most important activities related to personal knowledge management skills are: data recovery (data collection and schooling and gain information, ask, etc.), evaluation of information (recognize of good bases, evaluation of information, Check information proportion with the needs, etc.), Organizing information (prioritize, mentally planning, writing the key words, etc.), the sharing of knowledge and information (identification and problem solving, communicating with colleagues, adopt practices, etc.), Data analysis (analysis of information, use of information), the dissemination of knowledge and information (data exchange, information, putting information at the disposal of clients, etc.), security information (security information, supporting the information, annual Archives, etc.).