جستجوی مقالات مرتبط با کلیدواژه « رضایت » در نشریات گروه « کتابداری و مدیریت اطلاعات »

The main purpose of this research is to investigate the status of ancillary services in the children’s department of public libraries in Khuzestan province, and in this regard, the sub-objectives of the research are as follows: identification of the ancillary services of the children’s department, investigating the status of providing ancillary services, investigating the level of satisfaction of the members of the children’s department, and investigating the relationship between satisfaction with the ancillary services provided and the loyalty of the members of the children’s section of the public libraries of Khuzestan province.

The research method is of mixed type (qualitative and quantitative) and has a combined mode. In the qualitative part of the research, by referring to the public libraries of Khuzestan province and reviewing the regulations, a checklist including ancillary services for children has been presented. Then in the quantitative part of the research, using the customer loyalty evaluation questionnaire (Moghimi and Ramadan, 2010, Moon Q and Lawrence, 2001), the studied variables were measured, and the research questions were answered using quantitative methods. The statistical population of this research includes all the 7-11-year-old members of public libraries in Khuzestan province in 2019, out of which 380 people were determined as the statistical sample of the research population by the cluster sampling method. Descriptive statistics and inferential statistics were used to analyze the data.

The results showed that according to the checklist of the research, 27 secondary services should be implemented in the public libraries of the province, and among the services listed in this list, three services are not being implemented, which are: providing services to special groups, holding national and religious festivals, and inviting actors and artists to the libraries. In the field of descriptive information about the knowledge of the library’s ancillary services, only 32% of the respondents were aware of the library’s ancillary services. Furthermore, regarding the purpose of participating or using library services, it was found that 33% of the respondents used these services for the purpose of entertainment and 23% for the purpose of academic progress. Moreover, 16% of the respondents used these services with the purpose of getting used to extracurricular studies, 15% with the purpose of participating in group work and socialization, and 12% for the purpose of personal development. The most important services implemented in the children’s section of the libraries, which were at the top of the list, are sending resources in absentia with an average of 3/69, book exhibitions with an average of 3/67, providing educational and cultural brochures with an average of 3.55, a list of new books for teenagers with an average of 3/52, introducing books and Storytelling with an average of 3/47, joint cultural programs with schools with an average of 3/36, inter-library loan with an average of 3/38, educational assistance classes with an average of 3/31, poetry reading and criticism sessions with an average of 3/24, and allocating space for holding private classes with an average of 3/29.

Originality/value:

 It was found that the level of satisfaction of 7-11-year-old members of public libraries in Khuzestan province with the ancillary services provided in these libraries is in a favorable state and there is a significant correlation between the satisfaction of these children and all dimensions of loyalty examined in this research.

The aim of this study was to investigate the relationship between the level of qualifications of librarians and the level of user satisfaction of libraries of public universities in Tehran.

 In terms of purpose, this research is an applied research that belongs to the category of descriptive correlational research. In order to assess the competence of librarians, a prefabricated questionnaire containing 31 questions was used. User satisfaction was also assessed with a researcher-made questionnaire containing 28 questions   The statistical population of the study consisted of librarians and users of libraries of public universities in Tehran. Librarians' competency and library satisfaction questionnaires were distributed among 60 librarians and 60 users selected by sequential integrated sampling. Descriptive statistics (frequency, mean and percentage) and inferential statistics (Pearson correlation test) were used to analyze the data. 25 SPSS software was used to analyze the data.

The findings of this study indicate that there is a positive, weak and significant relationship between librarians' managerial competencies and job satisfaction, librarians' information retrieval competencies and user satisfaction, as well as a positive, weak and significant relationship between librarians' communication competencies and user satisfaction. It becomes. Unlike the above competencies, which have a weak relationship with user satisfaction with the library, information technology competence has a positive, meaningful and strong relationship with user satisfaction with the library. In general, the results indicate that there is a positive and significant relationship between librarians' competencies and user satisfaction with the library. In other words, as the librarian's qualifications increase, so does the user's satisfaction with the library.

In expressing the originality and value of this research, it can be said that there is a significant and positive relationship between user satisfaction with the library and the competencies of librarians. In other words, that there is a direct relationship between these two variables, with increasing the level of competence of librarians, the level of user satisfaction with the library increases and vice versa.

The purpose of this study is to identify and rank the users satisfaction requirements of Islamic World Science Citation Center (ISC) based on Kano model. This study is applied and in terms of type, descriptive-survey of field branch. The statistical population of this study was all full-time faculty members of affiliated of Ministry of Science, Research and Technology, Islamic Azad University and Payame Noor University. A researcher-made questionnaire based on the Kano model was used for data collection. The questionnaire used consisted of 38 pairs of question, one functional (positive) and one non-functional (negative). Its validity was evaluated and approved by experts. Cronbach,s alpha test (0.81) was used to determine reliability. The sample size was 382 persons according to Morgan table and questionnaires were distributed in the framework of available sampling. The data were analyzed according to the Kano model evaluation table using Excel and Spss software. The results showed that out of the 19 questions examined in the questionnaire, seven (7) were basic, five (5) were functional, and seven (7) were attractive. Respondents did not consider any request to be reversed, nor were they indifferent to any of options. Satisfaction coefficient also showed that out of the seven basic demands, the ranking status with the highest satisfaction factor (0.52). out of five functional demands, the citation status of  the article visited by the user in other databases was cited by the Islamic World Science Citation Center (ISC) with the highest satisfaction rate (0.60) and out of seven attractive demands, Information about the user's favorite publications tops with the highest satisfaction rate (0.74).

Abstract
To investigate the status of communication in public libraries to attract children and adolescents in West Azarbaijan province.
The method is survey-descriptive and correlational and in terms of the purpose of the applied research part. The statistical population includes 13,000 active members of children and adolescents of public libraries of West Azarbaijan province. Data were collected using a researcher-made questionnaire. In the sample, based on the rating of libraries, 9 public libraries were selected at the provincial level. Then, by random sampling, 250 questionnaires were distributed among active member and finally 234 The questionnaire was collected. The questionnaire consists of two sections: 1- The questionnaire of 7 factors of library service quality (human resources, technology, space and equipment, collection, planning, communication and programs, services). 2- Child and child user satisfaction questionnaire from library service.
Data were analyzed using SPSS-16 software and Pearson correlation coefficient, t-test and ANOVA were used. The results indicate that there is a significant correlation between the quality of service status in the public libraries and the satisfaction of the child and adolescent members of these libraries. Also, the results of the research showed that, from the viewpoint of respondents at a relatively moderate level, the connections in these libraries are available to attract them.
Originality / Value: The results of this study emphasize the importance of more attention to communication in public libraries.
Keywords: Public Libraries, Communication, Satisfaction, Children and Adolescents, West Azarbaijan

The aim of this research is identification of effective and impressionable factors and severity of them for public library client needs in Fars Province in terms of uncertainty.
This study was conducted in two phases of qualitative and quantitative. In the first phase, public librariy client needs in Fars province have been identified using field studies and in second phase firs questionnaire was designed and distributed based on the DEMATEL technique. Then to determine effective and impressionable factors on client satissfactions, DEMATEL method was implemented based on gray numbers in terms of uncertainty. Statistical population of research includes public library clients in Fars Province that sample of 150 was selected by the snowball method and questionnaires were distributed among them.
Findings: Using grey DEMATEL technique, the client needs were separated into two groups as effective and impressionable factors. Based on the results, three effective factors are: silence and physical condition of library, library facilities, Complaints and suggestions; and three impressionable factors are: performance and appropriate treatment of librarians, increasing the number and time of books, reading room equipment.
Using proposed method in this study, we can identify and rank effective and impressionable public library client needs in terms of uncertainty. The results can be useful for public library’s future decisions to satisfy clients.

The present research aims to rank the relative performance of tourism websites in terms of e-satisfaction, e-trust, e-quality, and e-loyalty. To this end, two major Iranian travel websites providing accommodation (Iran Hotel Online) and tour packages (Marcopolo Corporation) are chosen and their performance is evaluated based on the above variables. This research comprises two separate surveys, first of which based on the university professors’ and websites designers’ reports (155 samples) and through structural equation modeling (SEM) examined the relative weight of variables in explaining the performance of websites. The results of this survey indicate that e-quality, e-loyalty, e-trust, and e-satisfaction have the strongest impact on the websites’ performance, respectively. In the second survey, based on websites existing e-customers’ reports (two categories of 154 and 187 samples) and also qualitative analysis of the websites’ characteristics, relative weights of the websites’ performance are calculated using fuzzy analytical hierarchical process (AHP). The findings served to inform that Marcopolo website obtained stronger weights for all four variables compared with Iran Hotel Online, indicating its higher performance in all variables. In particular, this advantage is strongly felt in the case of trust variable that might be well attributed to its more well-established brand. At the end, both weights are synthesized (0.580 and 0.418 for Marcopolo and Iran Hotel Online, respectively) and the websites’ performance is ranked indicating that Marcopolo website’s performance is higher than its counterpart in the all four variables. The current paper contributes to the literature by yielding some insight into how to benchmark websites performance in order to improve e-performance based on customers’ and experts’ perspectives.

This research aimed at the study of the effect of provided services on perceived value, satisfaction and loyalty of users of public libraries in Rasht city.
This research is an applied research in terms of objective and descriptive survey regarding data collection method and correlative regarding data analysis. Besides, we used library research and field research methods for gathering background and field data. Also, we used a localized standard questionnaire as main tool. Content validity of the questionnaire was approved by nine related specialists and construct validity was examined and approved by confirmatory factor analysis. Reliability of the tool had good measure of chronbach’s alpha. Then we distributed the questionnaire randomly among 450 users of public libraries in Rasht City and finally, 400 questionnaires were returned and used for analysis. For final analysis, we used structural equation modeling method by means of Amos statistical software.
Findings: Data analysis and statistical tests showed that Perceived value of provided services creates a sense of satisfaction for users and thus evokes their sense of loyalty to the services. Also, significant correlation was not observed between perceived value and brand loyalty. In addition, the significant and direct correlation among services including electronic resource provision, print publication repository and library environment and perceived value variable have been approved. But, we can’t find a significant relationship between the electronic resource service provision, print publication repository and library environment and satisfaction variable.
Originality/Value: In this research we tried to show that up-to-date provision of print and electronic resources have a significant effect on the perceived value and satisfaction of end users. Thus, we must be lay greater emphasis on the provision of electronic resource and up-to-dateness of print resources repository.

To prioritize the needs of the National Library and Archives of Iran (NLAI) clients in uncertainty situation.
Data gathered through data mining and Multi Criteria Decision Making (MCDM) based on Kano model.
Factors affecting client’s satisfaction are clustered in 6 groups and then in 5 clusters based on their demographic properties. Each cluster’s members had different priorities according to their demographic characteristics and needs.
There is diversity in client’s needs and priorities. To address each need, library needs to employ that need’s specific strategy. Since fulfilling all the needs is not possible, first must-be needs and then one-dimensional and attractive needs must be regarded.

This study investigates the satisfaction score of the potential users from resources and services offered by the digital library of Shiraz University.
This is a quantitative study and the type of research project is the survey. A questionnaire is used for data collection. The study sample consisted of faculty members and graduate students at Shiraz University For this study, a researcher-made questionnaire was distributed to collect data from the members of potential user's of digital library of Shiraz University. The number of the subjects of the study was 5860 of which 357 persons were selected through cluster sampling method of the study.
Findings: This paper showed that the average satisfaction from the current status was at the middle level. The highest priority for collection development was given to research reports produced by the academic staff. The highest and the lowest levels of satisfaction were related to the ease of access and the provisional level of information, respectively. The lack of user name and password was the main reason for not using or low using of the digital library.

This article aims to investigate library users'' satisfaction in the areas of resources، building and equipment، librarians and services within the public libraries of Yazd city. This is a Survey research project that uses a researcher- made questionnaire. Data was collected by a supervised and paper-based questionnaire. The research population includes active users of public libraries in Yazd city (more than 1000 users). The sample size is calculated using the Koukran formula and a total of 226 questionnaires were released. Public libraries have satisfied users to an average degree which is promising. Librarians achieved the highest level of user satisfaction as a result of their own knowledge and behavior. Moreover، the lowest level of user satisfaction of public libraries was related to the lack of space for group study، inadequate library environments، insufficient welfare facilities، etc. Originality/Value: The authors found no evidence that any research into evaluation of users’ satisfaction of public libraries in Yazd had already been conducted. Moreover، most of the research studies to date on the evaluation of public libraries have been conducted based on LibQual.

The main objective of this study was to design the measurement model of students‘ satisfaction with library of agricultural faculty in University of Zanjan using confirmatory factor analysis. Methodologically, the study was a descriptive- correlative research. The statistical population of the study consisted of all the M.Sc. students who were member in the library (N=832). According to the Krejcie & Morgan table, a sample size of 168 was selected using the random sampling technique (n=168). Data were collected by a questionnaire. The content validity of the questionnaire was confirmed by a panel of experts. The confirmatory factor analysis was used in order to determine the construct validity (e.g. convergent, divergent and nomological validity) and the reliability of the instrument and estimate the measurement model using the AMOS software. The results showed that importance of the all five factors mentioned in the research conceptual model has been verified based on field data (appropriate fit of the model) and these factors including: services quality, facilities and environment of library, resources quality of library, logistic services and structures and equipment had a significant relationship with construct of students‘ satisfaction with library of agricultural faculty in University of Zanjan. Based on the findings, it can be concluded that the theoretical foundation of the study was valid and the developed model/ scale for measuring the students‘ satisfaction with library of agricultural faculty in University of Zanjan was appropriate.

The main purpose of this research was to study the extent to which blind users were satisfied with the services offered in libraries for the blind in East Azerbaijan Province.Methodology/ Approach: This study was carried out as a descriptive survey. Firstly the libraries were described in terms of their information and human resources. Then a questionnaire was used to survey the viewpoint of 353 users of libraries for the blind about the quality of services provided in East-Azerbaijan libraries for the blind. The research findings illustrate that blind user's rate of satisfaction is at a medium level (65 percent). The users are most satisfied with the librarian's attitudes and least satisfied with the accessibility of the libraries. The development of libraries in terms of collection and equipment, hiring specialist librarians, introducing the importance of books and libraries and improving the qualitative and quantitative status of libraries are some solutions for improving the conditions of libraries for the blind.

The present paper has studied the patrons’ satisfaction with services offered by the central library in the city of Tabriz. Its objective was to uncover the weaknesses and the strengths. The findings showed that 66.3% of the patrons were satisfied with the library services. The highest satisfaction rate concerned library internet services and Namayeh Database (90.7%), Service Lead Time (86.7%), and the number of books lent (82.0%). Patrons were most dissatisfied with the state of the reading halls (52.8%), Librarians manners and wait time to receive services in the library.

A general survey of library users and their satisfaction of Iranian Documentation and Information Center (Irandoc) library services were carried out in Apr-May 2002. The users’ satisfaction questionnaires were distributed among 278 Irandoc library users from different categories who had used the library more than once. It was intended to assess their level of satisfaction of the library services and facilities. The aims of the survey were: To identify who are Irandoc library users. To identify how they are informed of library services. To identify which services they are interested in. To identify the level of satisfaction of the library services. To identify the level of awareness of library services. To identify which services indicate high satisfaction. To identify which services indicate low satisfaction. The result indicate that: Most users were university BA students. Most of them were Informed of Irandoc library services by their university teachers. Most of the users used services for carrying out projects and preparing theses. Users’ awareness rate of the library services was 39.61, which is a low rate. Users’ satisfaction rate of the library services was 81.75, which is a high rate. The average rate of their access to the library resources in order to fulfill their needs was 3.90, which is somehow satisfactory.