جستجوی مقالات مرتبط با کلیدواژه « رضایت کاربر » در نشریات گروه « کتابداری و مدیریت اطلاعات »

 The objective is search behavior analysis and evaluation of relevance judgment of the users of information retrieval in the web hyperlink environment. In this regard, the pattern of the web information retrieval behavior of these users were explained and the rate of satisfaction with information retrieval system, the rate of the user trust on the results and effectiveness and ease of using the results and the rate of results relevance from user’s viewpoint was investigated. Also, the significance of the difference of the mentioned factors between the students of the field of information science and other fields was statistically assessed.

 This research is applied / fundamental which has been performed with combined method. The research population included 5784 students of master's and doctoral degree of information sciences and other different domains of sciences in Shahid Bahonar University from 2017-2018, that with purposeful sampling method, 50 students were selected. From this, 37 persons participated in the research process and the rest was omitted due to lack of cooperation in some stages of the study. This study was performed with the aid of a two-question scenario, one question relating to the academic field and one question in their specialized field. This study began through observation, searches and recording them with the aid of Camtasia Studio version 9. Then, the searches were observed and turned to text with the aid of word software. The text files were coded with MAXQDA version 10. The categories obtained from text analysis were used in explaining the users' pattern of information retrieval.
In the quantitative stage, for assessing the satisfaction rate of information retrieval system, the rate of users trusts in the results and ease of using the results and rate of relevance of the results from these user’s viewpoint, the structured interview (5 factors in the form of 15 questions in Likert scale) was performed and the data was collected and analyzed using SPSS software version 23. For evaluation of the variables, single sample t-test and for investigation of the statistical significance of the difference between two groups of information science and other fields, independent two-sample t-test was used and the average of the variables scores was compared with the mean and theoretical rate of 3. If the considered sigma score is more than the theoretical rate, it may be said that that criterion is in a desirable level. In assessing the reliability, the internal consistency coefficient above 0.7 was confirmed. Also, the validity of the interview (internal and external) was confirmed by 5 experts.

 Investigation of the search behavior analysis in completing both tasks in the qualitative section showed that among the browsers, Firefox and among the search engines, Google was more commonly used. Users completed each search in a 5-stage pattern: beginning of search, keyword codification, search navigation, retrieval and results evaluation, information extraction. In the beginning stage of more searches search engine has been used and using electronic address of the database or considered website is in the next ranks. The greatest frequency was related to simple search. In completing the first task, scienceDirect database and in the second task completion, Sivilika had the greatest use frequency. In keyword codification, the general to specific technique had the greatest frequency and after that keyword change, changing the number of words of the search term (including omission, addition and replacement), specific to general technique, simultaneous use of both general to specific and specific to general technique have been used respectively. In the search navigation, following links and menus had the greatest use. After that, following the results in the same tab, following the results in the new tab, using return key for going to the results tab and using back and forth keys are placed. In the fourth stage, often people only investigated the title of articles and congresses and reviewing the title and abstract of the papers are in the next stages of use. In the fifth stage, the subjects downloaded and saved as PDF and or their complete text could be accessed through DOI code.
The qualitative findings showed that most of the students were studying in the department of humanities and after that the group of basic sciences, technical engineering, agriculture and veterinary department. Also, the average of all investigated variables in both groups of information science and other fields has been more than average and in a desirable status. Among the variables, ease of search and achieving the results, the average scores of the information science group is in a lower level than other fields and the average score of satisfaction rate and results relevance among the students of information science is in a higher level than other fields. Also, the results showed that there is no statistically significant difference between two groups of information science group and other fields.

 Explaining the different patterns regarding the user features and the texture they are in will help the information media in responding the clients' requirement. Also, designers empower the search engines to design more interactive and user-friendly interface and instruments. Increasing the efficiency of information retrieval systems and user’s skill optimizes the search process. Intelligent retrieval systems have a considerable role in information interaction. In more and better interaction of the user with information systems, meaningful and relevant information may be obtained and this depends on perception of information systems of the users' needs and behaviors.

According to the importance of public organizations such as municipalities in Iran, few researches conducted on benefits of e-government and discrepancy among the results of the researches, its necessary to develop analytical research. The aim of this study is to evaluate the benefits of the e-government from the perspective of municipal employees. Considering research objective, it is an applied study and regarding to the data collection and data analysis method, it is a descriptive- correlational study. The statistical population of the study consists of 2003 employees of the Rasht municipality, includes the five urban areas, the center municipality and its related organizations which according Morgan-Krejcie, sample size was estimated 322. After distribution of 390 questionnaires using stratified random sampling method, 330 questionnaires were collected and analyzed using structural equation modeling (SEM) and based on partial least squares approach. Results of the research hypotheses indicated that all three types of quality (information, system and services) have significant relationship with network benefits and user satisfaction. On the other hand, the results on the relationship between network benefits and user satisfaction also showed that the network benefits significantly affect user satisfaction. Finally, the results showed the network benefits and user satisfaction had a positive and significant effect on intention to use. Since the most indirect path coefficient is resulted from the effect of information quality on intention to use, through the network benefits, it’s suggested to pay more attention to improve information quality and network benefits in order to increase intention to use of e-government.

The increasing growth of web usage has made the importance of search engines and their quality assessment more responsive to users' needs. One of the approaches to quality assessment is user satisfaction. The use of a search engine depends on user satisfaction, which is a measure of the quality of the search engine. Many search engines have been built in Iran, as well. Some of these engines are widely used to search for information on the web, and some are found in a database Iran scientific information database (GANJ) is one of the databases that have its search engine. It contains nearly 530,000 dissertations and thesis and is one of the key scientific databases in the country with many users. Therefore, assessing the satisfaction of users of this system with its broad audience is crucial. In this research, indicators based on the EQOAL model were developed to evaluate users' satisfaction with the GANJ System. Indices developed based on the Delphi method were screened and localized to assess users' satisfaction with GANJ System. User satisfaction was also assessed using an EQual questionnaire. The results of the data analysis of the 156 questionnaires collected show that usability, information, and service interaction are the significant determinants of users' satisfaction with the treasure system, respectively. In terms of usability, the ease of working with "GANJ" is a top priority. Likewise, the ease of interaction with the system and the apparent attractiveness of the system were introduced as the main factors.

The purpose of this study is Organizational culture and satisfaction of users based on Cameron and Queen Model in public libraries in East Azarbaijan province.

This research is applied in terms of purpose with survey method. The statistical population of this study is librarians and active users of public libraries in the province of East Azarbaijan in 21 provinces of the province. The data gathering tool was two questionnaires. The first questionnaire was designed based on the Cameron and Quinn model to examine the type of organizational culture and the second questionnaire to assess the user satisfaction. Data analysis was performed using descriptive statistics and inferential statistics using SPSS software version 20.

Findings show that the culture of the culture of the ruling culture in the province's public libraries is among the various types of organizational culture, and the ethnic culture has the lowest mean among all kinds of organizational culture. Correlation analysis (r = 0.1666) also showed a significant relationship between user satisfaction and type of organizational culture in libraries (Sig = 0.015). Also, there is no significant difference between librarian opinions about organizational culture based on gender, type of employment, education, and work experience of librarians.

Librarians are more likely to be part of a group organizational culture. This kind of organizational culture (family) focuses on internal issues, but freedom of action in values is more than stability and control. In this culture, organization management is through teamwork, partnership, and general agreement.

The present investigation intends to compare and review various user interfaces from user standpoint and to ascertain its linkage with user satisfaction. The research incorporated a descriptive survey of University of Tehran graduate student body. Using a targeted sampling، graduate students from the faculties of chemistry and Biology were selected. The instruments used were: A researcher-constructed questionnaire based on Nielsen’s 10 component model; and QUIS user satisfaction questionnaire. Each database UI were evaluated based on five indicators of general features، search features، retrieval features، display features and user-friendliness. Findings indicated that with an average of 3. 88 the Elsevier database had the highest score. Users surveyed believed that the quality of user interface was in better shape than other UI. One should note that this advantage is not indicative of overall database quality and the relatively better interaction on the part of users could be ascribed to their familiarity with the said database and its resource location process. the main purpose of designing and developing a database is to accruing user satisfaction in search and retrieval process. Hence User satisfaction directly connected to user interface.

The present research aims to study the relationship between organizational atmosphere and organizational commitment in the public libraries of Mashhad city. The present research is an applied descriptive survey research. The population is 117 librarians in the public libraries of Mashhad city. Data collection was done by questionnaires. The research questionnaire was designed based on Halpin and Craft’s organizational atmosphere description and Meyer and Allen’s organizational commitment questionnaire. The findings showed that librarians’ satisfaction with organizational atmosphere conditions in the items related to the individual’s interaction with other staff (with total average of 4. 17) is higher than their satisfaction in terms related to the interaction between the staff and the manager (with the total average of 2. 83). It was found that the respondents’ organizational commitment in all indexes is higher than average (3). Generally، there is no significant relationship between organizational atmosphere and organizational commitment in Mashhad city public libraries. Also، in terms of organizational commitment، there is no significant difference between male and female librarians، while the librarians with no degree in library science have more organizational commitment than those who have a degree. Originality/Value: Till now، no research has been conducted regarding the organizational atmosphere and organizational commitment in Iran. This research has been conducted in the public libraries of Mashhad city for this purpose. This research also discusses one of the basic issues in the field of man power in libraries which needs deeper research.

Assessing the success of information systems within organizations has been identified as one of the most critical subjects of information system management in both public and private organizations. It is therefore important to measure the success of information systems from the user's perspective. The purpose of the current study was to evaluate the degree of information system success by the adjusted DeLone and McLean’s model in the field financial information system (FIS) in an Iranian University. The relationships among the dimensions in an extended systems success measurement framework were tested. Data were collected by questionnaire from end-users of a financial information system at Ferdowsi University of Mashhad. The adjusted DeLone and McLean model was contained five variables (system quality, information quality, system use, user satisfaction, and individual impact). The results revealed that system quality was significant predictor of system use, user satisfaction and individual impact. Information quality was also a significant predictor of user satisfaction and individual impact, but not of system use. System use and user satisfaction were positively related to individual impact. The influence of user satisfaction on system use was insignificant