جستجوی مقالات مرتبط با کلیدواژه "اینترنت بانک" در نشریات گروه "مدیریت"

Nowadays, with the expansion of the Internet, deep changes have been taken place in the traditional structures of service delivery, and the banking industry has entered a new arena not only in line with other industries but also as one of the pioneers in using new technologies. Since the only interface between the bank and the customer is the user interface in the Internet environment, ease of use or usability, which is the key to the success of websites, has also gained special importance and not paying attention to this issue lead to the migration of customers to banks that have more usable websites. The aim of this study was to identify the appropriate dimensions for evaluating the usability of Internet-banks using a qualitative method of theme analysis (based on a comprehensive literature review and interviews with experts) and finally a user-centered Internet-usability evaluation model was designed. In the proposed model, seven dimensions of online service effectiveness, perceived security, user effort, usable design, communicativeness, comprehensiveness and learnability as internal dimensions as well as satisfaction as a result of usability were introduced. The distinguishing feature of this model from previous models is the perceived security dimension in the Internet-Banks’ context. Since overtime the line between usability and other quality factors was blurred, another innovation of the proposed model is classifying such terms as the effectiveness of technical services of the website. In case of Internet-Banks in addition to optimizing usability dimensions, it is recommended to use secure and easy authentication methods.

Technology progress, during the recent decades, has influenced the banking industry. Banks have moved from traditional banking to online banking. Users expect to view systems on different browsers or different devices without disrupting the overall/page due to the small size of the display on some devices such. This expectation is responsiveness which is one of the factors influencing the user experience. Responsiveness means that the contents of a web-based system are displayed correctly and clearly on all devices and browsers, regardless of screen size. The purpose of this article is also to design a responsive Internet Banking system based on design science. It has been designed, based on the study of the scientific background and considering the concepts of Internet Banking, its adoption factors, responsiveness and user experience and the system requirements, from a business and technical point of view.The present study provides a system design that can be used by all financial institutions. It can also be applicable for universities and higher education institutions, as it describes, step by step, how to practically use the research method in a real system.Considering the results of this study, user experience, including issues such as responsiveness, ease of use and learnability, is much interesting for users, and the Internet banks that provide these factors along with security and performance are very attractive and are highly appreciated.

Developing of electronic services in the banking industry, the nature of financial services has changed tremendously and in today's competitive banking environment, most banks are seeking to identify and meet their customer’s need in order to maintain their position in the market. The purpose of this study is investigating relationship between quality of modern banking services and customer satisfaction. Thus, in order to fulfill this purpose, different models of automated services quality index were surveyed. Then 7 variable including variety, ease of use, usefulness, operation’s speed, confidentiality, security and responsibility were selected. We distributed 384 questionnaires with Likert scale in state and private banks’ customer in Bandar-e-Anzali city. This research used Cronbach’s alpha coefficient for reaching a fair reliability. Also validity of this questionnaire was calculated through factor analysis. Results of testing hypotheses using Spearman’s correlation test showed that modern services quality has positive effect on customer satisfaction.

Knowing that now, for the banks, the use of electronic services on resources that affect the bank, is of high importance. The aim of this study was to investigate the effect of electronic banking services in the province is increasing bank reserves. In this study the method is descriptive - Ali. The population of the province is bank branches and 150 employees, respectively. The formula for calculation of the Cochran in the research community, we must be distributed 108 questionnaires among members of the sample. To gather data, the validity and reliability of the questionnaire was confirmed. Data using descriptive statistics (tables and graphs) and inferential statistics (binomial test, Friedman rank test) and analyzed by using SPSS software was used Based on the hypothesis. That the use of electronic banking services on cassava will increase bank reserves.

Electronic banking has many benefits for government, banks’ stakeholders and customers. Many banks in many countries such as Iran increasingly develop their infrastructures to provide e-banking services. Also, there are many researches that have been conducted to explain how we can encourage people to use e-banking services. In this paper, we explore the effects of various factors on both customers’ adoption and satisfaction. For this purpose, we studied customers of Saman Bank (SB) in Tehran. We investigated various models of adoption including technology acceptance model, theory of planned behavior, unified technology acceptance, usage theory and many other generic and specific models in e-banking adoption literature and developed a comprehensive model in the form of e-business customer behavior model. We used a questionnaire including 199 questions that covered various e-banking tools for gathering data of customers. Descriptive statistics, one-sample mean test, confirmatory factor analysis and spearman correlation test have been used to analyze the impact of factors on customers’ adoption, satisfaction and loyalty, by using two statistical package (SPSS and LISREL) applications. Results indicate that performance expectancy, task-technology fit, effort expectancy and facilitating conditions have statistical significant effects on both adoption and satisfaction. Also self-efficacy, personal innovativeness and awareness have statistical significant effects on both adoption and satisfaction. Based on statistical results, perceived risk has less impact on adoption in comparison with self-efficacy and personal innovativeness and has not statistical significant effect on satisfaction. Finally we proposed some academic and managerial implication as well as future research recommendation.