جستجوی مقالات مرتبط با کلیدواژه « دولت سیار » در نشریات گروه « مدیریت »

Evaluation of service quality is one of the main concerns of government and non-government service providers. With the advancement of mobile technologies and the provision of government services to citizens in the framework of mobile government, the evaluation of the quality of this type of service has already received the attention of governments and researchers in the field of mobile government service quality. In this research, thematic analysis method and interpretive structural modeling (ISM) technique have been used. By analyzing the theme of the identified factors and themes and using the interpretive structural modeling method, the factors have been identified and classified among these factors.The method of theme analysis and interpretive structural modeling is based on the opinion of experts. The experts in this research consist of 14 expert professors, researchers and executives in the field of mobile government. The results of the research show that evaluating the quality of mobile government services at the first level, satisfying citizens at the second level, educating citizens and building trust in mobile government services at the third level, designing aapplication at the fourth level, data security and the culture of mobile government services at the fifth level, organizational policy, Web3 capabilities, and software and hardware infrastructure are at level six.

Over the past few decades, the mobile government has attracted a lot of attention around the world. The governments are seeking quality services to citizens to achieve the desired level of satisfaction. Therefore, in order to provide better services, it is necessary to study of the quality of mobile government services and ultimately explain the factors affecting the quality of its services. The present study is a type of qualitative research in terms of purpose, applied, and in terms of data collection.In this study, the method of meta synthesis and the approach of Barrosu and Sandeluski was used to investigate the research literature. Data collection tools are open coding to identify themes and components Drivers of of mobile government service quality. The validity of the analysis was assessed using the kappa coefficient, which was equal to 0.771 In this study, 39codes were identified as basic themes to identify the quality of service quality components. Of these, 21codes were selected as Sub themes and 7were identified and formed as Main themes:Quality orientation, meritocracy, personal privacy, commitment, infrastructural measures, pragmatism, efficient management.

Wireless technology, having specific features such as simplicity and variety of use, mobility and low cost are being replaced by traditional communication technologies. Widespread penetration wireless networks including mobile and easily access and ubiquitous to public information, healthcare services, education, business, advertising, civil participation, multimedia content, mobile TV, etc., urged the government to take advantage of the mobile government as a complement to e-government. Identification and comparison of wireless technologies and their applications, underlying the decision about the method of dealing, directing, financing, managing and monitoring these networks. In this paper, the technologies and wireless networks, mobile government and their role in the development of performance are surveyed and a conceptual model for wireless networks and their interaction with the mobile government is presented. This research based on its purpose is applications and based on its methodology is analytical survey. Using Smart PLS software, presented model the, whit expert’s idea is evaluated. Prospective and strategic planning to select, accept and deal with the emerging technologies in mobile government requires an understanding of the challenges, opportunities and threats of wireless networks in terms of technology, handling and security that is investigated in this research

In current age the usage of mobile has provided the extreme infrastructure for many wireless Services because usage of new technology general people in traditional and semi-traditional societies have no tendency to solve their demands such as socio-cultural and lack of enough confidence to it. Therefore، Identifying and solving the effective factors of socio-cultural about mobile government services background can accelerate the implementation and application of mobile government. In Iran، although the usage of technical infrastructure of mobile government have been provided، It has not been developed and people do not benefit of them، and Sistan and Baluchestan province has same problem. The present study investigate the concepts of mobile government and effective factors of socio-cultural to the present the mobile government services in Sistan and Baluchestan were analyzed by spss18 and one T-test and so Freidman variance test was applied. The sample size of present study consisted of 300 employees of IT experts in governmental sectors of Sistan and Baluchestan province that they were selected randomly، Based on Morgan table Research was used from library resources، interview with experts of IT and questionnaires in accordance to likert continuum. The Results demonstrated that dimensions of training and skills، acceptance of IT and confidence were place in first to third ranks، respectively.

Using information technology in marketing activities of organizations enable them to have effective competition in the market.Also information technology is introduced as a source of innovation in services and products which also according to its ability of more data processing in less times, improve the efficiency of marketing activities and decision making process.This study aims to find the most appropriate and efficient services presentable by mobile government for tourism industry in Kish FZO. In the other words, the purpose of this study is to perform market study and review economic services presented by mobile government for tourism industry. By doing this, managers and decision makers in Kish FZO will be aware of priorities and needs of the zone in this area, and will make better decisions.Research Method of this research is goal-based, applied and depend on type and nature of used data and descriptive. Also most of the used data is qualitative and reached by questionnaire and interview.Statistical population of this research are managers, experts and other interested-parties of tourism industry in Kish FZO. According to undertaken surveys and reports revealed by Kish FZO Organization, at this time there are 120 active companies with 412 managers and experts in tourism industry.Findings and Managerial Implications:According to comparative research of mobile services presented in the world and accommodating them with needs and facilities of Kish FZO, services in economic area were chosen and evaluated by their audiences. As a result, 14 services were listed and ranked. The most important three suggested services were receiving alarm SMS for reminding some activities, mobile services for Airplane ticket sale and mobile payment of company charges and expenses.With determining of most important and efficient economic services of mobile government, managers and decision makers in Kish FZO are more than before aware of needs and priorities of the zone and will be able to present these services in accordance of importance and priority.Research Innovation:Mobile government is a rather new topic after electronic government which is debated in the world.Services, facilities and the way of using these services in different sections have been studied. In our country, proper studies about mobile government services in tourism industry have not been done yet.So this frame work is one the first studies which has been done in mobile government’s arketing and tourism industry in Iran, and Kish FZO is the first area to study.