جستجوی مقالات مرتبط با کلیدواژه « عدالت ادراک شده » در نشریات گروه « مدیریت »

Pricing strategy has become an important and necessary tool for business management to improve and enhance the organization's competitive ability. For this reason, it seems important to investigate the most successful ride-share platform in the country in terms of market share, i.e., Snapp, in terms of pricing and its impact on passenger satisfaction in order to develop and improve it in the country. These platforms use dynamic pricing to improve their pricing. To measure passengers' satisfaction with this platform, the relationship between dynamic pricing and perceived justice by passengers and its effect on people's satisfaction with service recovery were investigated. Also, the variables of trust, repeat purchases and WOM advertisements and their relationship with the satisfaction of passengers from service recovery were investigated. Based on this, this research is a survey-type descriptive research in terms of practical purpose, in terms of nature and method. To check the model, a nation-wide survey was conducted among Snapp passengers, and a Likert scale was used to design the questionnaire. In this research, the sampling method is based on random sampling, and according to the unlimited size of the population, and according to Cochran's formula and using Morgan's table, the sample number is estimated at 384 people. PLS (Partial Least Squares) method was used to test the hypotheses and finally it was found that perceived dynamic pricing has a relationship with perceived justice.

Considering the high rate of customer dissatisfaction with banking services, the issue of service recovery is a clear example in the country's banking sector. Service recovery shows the reaction of banks when a problem occurs. This study aims to study the impact of the perceived justice of bank customers on satisfaction with service recovery and post-purchase behaviors. This research is an applied study that was conducted with a descriptive-survey approach. The statistical population is all customers who receive banking services (unlimited population), from which a sample of 409 people has been selected as a statistical sample using SAMPLE-POWER software. In this study, an adapted questionnaire was used to collect information. It is worth mentioning that the validity and reliability of the questionnaire were confirmed. The partial least squares technique and SmartPLS software were used to test the hypotheses. The results showed that distributive, procedural, interactive, and informational justice has a positive and significant impact on satisfaction with service recovery; Satisfaction with service recovery has a positive and significant effect on customer trust, recommended advertising, and repurchase intention; Trust has a positive and direct impact on recommendation advertising and repurchase intention; Service recovery satisfaction through trust influences recommendation advertising and repurchase intention; It was also found that satisfaction with service recovery has a positive and direct impact on brand credibility and customer-based brand equity.

The aim of the present study was to investigate the effect of Psychological Entitlement on cyberloafing by considering the mediation of perceived justice and the moderating role of power distance. The method of the present study is applied in terms of purpose and descriptive-survey in terms of data collection. The statistical population of the study is the employees of government organizations in West Azerbaijan province. Based on simple random sampling, 368 correct questionnaires were returned and the research data were analyzed using SPSS and AMOS software. Standard questionnaires were used to measure research variables. Psychological Entitlement has a direct and significant effect on employee cyberloafing and also indirectly has a significant effect on employee cyberloofing through the mediation of perceived justice and moderation of power distance. The results of research in the field of Psychological Entitlement and cyberloofing have brought innovations and help managers of organizations to understand the impact of Psychological Entitlement on cyberloofing through the mediation of perceived justice and the moderating role of power distance to reduce cyberloofing.

The purpose of this study was to investigate the effect of perceived justice on post-purchase intentions through positive emotions, negative emotions and post-recovery satisfaction of customers of Ansar Bank branches in Golestan province in the second 6 months of 1398. The present research is an applied research in terms of purpose, and in terms of data collection method, it is descriptive-survey and it is also included in the field of causal research. In order to calculate the sample size, Krejcy and Morgan tables were used and 450 people were selected by available sampling method as a sample and a questionnaire was distributed among them that 389 available questionnaires were collected SPSS and Smart PLS software were used to analyze the research data. In the end, the research results showed that justice in the field of financial compensation has a significant effect on positive emotion and post-recovery satisfaction, but there is no significant effect on post-purchase intentions and negative emotions. Procedural justice also has a significant effect on post-purchase intentions and negative emotions and does not have a significant effect on positive emotions and post-recovery satisfaction. Interactive justice also has a significant effect on post-purchase intentions, positive emotions and post-recovery satisfaction. Finally, post-recovery satisfaction has a significant effect on positive emotions and intentions after purchase and has no significant effect on negative emotions.

Given that many service companies are operating today, all of them aim to attract customers by creating a sense of satisfaction and loyalty in them. One of the ways that can be considered as a solution is to improve the provision of services and fix the defects in the types of services that is directly related to customer loyalty.

The statistical population of this study consisted of an unlimited number of applicants. Through Cochran formula, 384 customers and representatives of industrial companies subject to central workshop services were selected as the sample. The validity of the researcher-made questionnaire used to collect the data was confirmed by 15 maintenance engineers.

The findings of the study show that there are various significant effects: defective service on service improvement, service improvement on perceived justice and satisfaction, perceived justice on emotions, loyalty and satisfaction, and perceived emotions and improved satisfaction on loyalty with the mediating effect of satisfaction. However, perceived emotions were found not to have a significant effect on loyalty

The results of this study provide a valuable scientific resource for marketing companies and industrial services.

At some points, organizations might have no choice but to attempt to adjust their staff and sack some. Obviously postponement or avoiding such layoffs in emergency times can be a serious threat to the whole well-being and survival of the business, but doing it the wrong way will also lead to bad consequences and costs. Hence the purpose of this study is to investigate the perception of justice in process of staff adjustment by remaining employees who survived it and its effects on their intention for quitting their jobs regarding their feeling of being guilty as a meditative variable. This paper is carried out by a descriptive-correlational method in which for collecting data questionnaires were used. To reach our purpose, using simple-random sampling method and Cochran's sample volume determination formula, 342 questionnaires were distributed among remaining staff in a company which produces vehicle parts and had done some layoffs recently. Collected data were analyzed by smart PLS software using Structural Equation Modeling (SEM). Results show that staff's opinions about justice in such adjustments have reverse relationship with their feeling of being guilty; in other words, the more these staff find company's layoffs unfair, more do they feel guilty' and as a result, their tendency & willingness to quit their jobs will increase.

The purpose of this study is to investigate the role of moderating variables in the effect of burnout on nurse's organizational cynicism. The present study is descriptive and survey based on the method and is applied one in terms of purpose. Statistical population consist of nurses of the Imam Khomeini Hospital Complex which a sample of them including 120 nurses was selected randomly for participating in this research. Research tools consist of Maslach and Jackson job burnout questionnaire, Dean et al., cynicism questionnaire, Rizzo et al., role conflict questionnaire, Kopelman work-family conflict questionnaire, Tsui et al., perceived justice questionnaire, and Pearce et al., trust questionnaire which filled out by respondents. Data were analyzed through structural equation modeling and AMOS software. The results show that with increasing the level of burnout, nurse's organizational cynicism also increases. Also role conflict and work-family conflict have an increasing moderating effect on this relationship. Results did not confirm the moderating role of perceived justice and trust. Using techniques to reduce and prevent burnout can reduce its destructive consequences, including organizational cynicism. Efforts to eliminate role conflict and work-family conflicts in nurses can also help reduce the outcomes of job burnout.