جستجوی مقالات مرتبط با کلیدواژه « efqm » در نشریات گروه « مدیریت »

The success of organizations in achieving strategic goals is highly dependent on how the managers of that organization perform, and this success is more directly related to the selection and appointment of competent and knowledgeable managers at the top of the organizational pyramid. Competency-based management is a strong approach to developing and maintaining the organization's human capital in the long run, and competency models are a useful tool for identifying and developing the knowledge, skills and abilities needed by managers. In general, competency is a set of knowledge, skills, attitudes, abilities, interests and personality traits that enable employees to perform job-related activities effectively and perform job performance as expected or beyond expectations. Do." In accordance with the competencies defined in the evaluation center of the managers of the National Iranian Gas Company and according to the nature of trainable competencies, three categories of communication competencies, managerial and leadership competencies, cognitive and one category of untrained personality competencies have been defined. In this article, we have tried to achieve a set of core competencies in the field of competencies of gas industry managers, which has been achieved based on the performance of managers in organizational excellence. These core competencies are the beacon of the organization in achieving strategic goals and can be purposefully effective in the shortest time and with the least cost in the development process of the managers of the organization.

The purpose of this study was to provide a Training model for Elementary school assistant principals Executing EFQM model in East Azarbijan, Iran based on an Assessment of Educational Needs. The research method was descriptive - survey. The statistical population included 53 elementary school assistant principals. All of the assistant principals were selected as the sample. For collecting data researchers made questionnaires, based on 10 axes of EFQM, was used. Their educational needs on the 10 axes of EFQM model were studied in three domains, knowledge, practice and attitude. The validity of the questionnaires was verified by the academics of educational administration. The reliability of them calculated through Cronbach's alpha coefficient. The reliability of knowledge domain was %90, practice domain was %97 and attitude domain was %97. According to Bartlets test, KMO index in all the domains were above 0/6. Friedman’s test and Pearson correlation coefficient were used for analyzing data through SPSS and also exploratory factor analysis was used. Results showed that elementary school assistant principals in East Azarbijan need training in all the three domains based on EFQM model. There was a significant difference among the educational needs of them in three domains. Results also showed that in the knowledge and practice domains, the first educational need of assistant principals was in axis 3 of EFQM (establishing a learning - teaching system) and in attitude domain was in axis 4 of EFQM (developing student participation at school).  At the end a model for training them was provided.

Knowledge Management (KM) can improve Supply Chain (SC) performance through some frameworks such as EFQM Excellence Model in order to achieve competitive advantage. In this paper first, the KM enablers in SC are classified based on EFQM enabler criteria. Then, the importance of KM enabler are evaluated by fuzzy Dematel-ANP. In addition, fuzzy AHP is applied to evaluate the importance of each KM enabler in knowledge sharing. In the research, the Multi-objective Mix-integer non-linear programming (MINLP) is used to optimize the performance of knowledge management and select KM strategy in each part of SC. Likewise, it is approved to select suitable members of SC for Research and Development unit of SC. The results represent that each part of SC should be developed by concentration on some KM enablers, and selection of a suitable strategy. In addition, they emphasis on the effect of each KM enabler on selection of suitable members.

In the field of organizational performance, different methods have been proposed and the literature is rich. However, the research on this field is still attractive, considering the fact that the situations of organizations are in constant change, the appraisal of this change is challenging, and most of the indices are mental. The aim of the present study is to propose a military performance excellence model based on the EFQM framework. Since the study includes both qualitative (meta-synthesis) and quantitative (grey weighting), it is exploratory mixed-method research. This study used all printed articles concerning the indices of military performance appraisal in scientific journals from 1995 to 2017. Through meta-synthesis, 43 articles (sample) were finally selected, and from these 158 codes, 29 components, and 9 categories were extracted. Military readiness criterion and its sub-categories ̶ human resource readiness, equipment readiness, unit readiness, and operational actions ̶ received the highest references. In addition, the extracted questionnaire from the conceptual model was given to six experts, who found the military leadership (with weights of 0.81 and 0.63) as the most significant index. In addition, the extracted weights (reference percentages in the investigated articles) were compared with the ones by the experts and analyzed. The findings of grey weighting concerning the military leadership, beneficiaries’ satisfaction, and key performance results as the most significant organizational indices were also investigated. Finally, some suggestions were made for the performance excellence of the military units.

Todays the role of performance evaluation systems to improve organization performance is undeniable each organization needs an evaluation system in order to be aware of the quality of its activities, especially in complex and dynamic environments. EFQM model is one of main models for organization self-evaluation. Health centers also use  model. Specialized model of treatment sector and EFQM model implementation experience in health sector is very effective and upgrades the quality.Using DEA along with EFQM can improve analysis process. In this research we want to offer a mixed model of EFQM and Two stage DEA to improve analysis and make it more complatible with strategic meanings. A mixed of 39 hospitals data was used to implement the model and game theory approach was used to solve this model. Implementation results shows that when results stage is selected as leader , it leads to more appropriate improvement program.

One of the models used to evaluate organizations is the EFQM organizational excellence model which is an adequate tool for institutionalizing organizational concepts and values and identifying the best processes. Although attempts are made in organizations to design and operationalize models of excellence, the causal relationship among empowerment indicators (like leadership, staff, policies and strategies, resources, processes) and results achieved by the employee, customer, society and key performance are rarely addressed. Hence, the purpose of this descriptive applied survey is to identify the effective and influenceable indicators of the model via the Coefficient of Determination, the Linear Structural Equation Modeling and Dematel Technique. The research population comprised the head of departments and senior executives of Education in Tabriz. The research data were gleaned using the EFQM Self-Assessment Questionnaire. Based on the findings emerging from the study, the index of community outcomes and the index of resources and participation were identified as the most effective and the most influenceable indicators, respectively.

A majority of studies around efficiency assessment just estimate it. Indeed, they don’t address the roots of inefficiency of DMUs. These shortcomings could be resulted from silo approaches conducted by researchers. Our research aims address this gap. We propose a two-stage procedure in which first, the efficiency of bancassurance desks are estimated by DEA (Data Envelopment Analysis) and then, roots of inefficiency are identified by a survey designed based on enabler section of European Foundation for Quality Management model (EFQM) and conducted among bancassurance desks employees. This study is applied in terms of purpose, and mathematical as well as statistical in terms of data analysis. The population of this study consisted of all bancassurance desks of BANK MELLAT in 2015. After efficient and inefficient branches of bancassurance have been estimated and ranked, in order to identify factors affecting efficiency, a questionnaire designed according with criteria of EFQM. Reliability of questionnaire was tested by Cronbach's alpha coefficient, and normal distribution of data was tested by using the Kolmogorov-Smirnov test. The effects of variables (factors) on efficiency were evaluated via regression analysis, then obtained answers were tested for research questions. The results of ranking the impact of factors on the efficiency of bancassurance desks showed that employees, partnerships and resources, products and services, strategy, and leadership are the efficient factors, respectively.

Due to organizations variant environment and because of today’s competitive business, creating economic value added is consider as a main goal of organizations. Therefore using these value based concepts, are getting more critical among top managers. Balanced Score Card (BSC) as a standard framework which is including all factors that affects on organization performance can be used for calculating value. System Dynamic (SD) also used as a means for increasing effectiveness of Balanced score card, (Karl,2007). Thus BSC model based on dynamic simulation can simulate organization’s future behavior with desirable scenarios and finally choose more efficient strategy for implementation. In this paper an effort has been made to use dynamic BSC and at the same time benefited from European foundation for quality management (EFQM) indicators which is annually evaluate and examined and value created factors was driven with viewpoints and experts advise. After that creating dynamic hypothesis was done and we identify cause and effect relation between four aspects of balanced score card model, thus final model based on cause and effect relations was collect and after finalizing a model, different scenarios that help us reaching total value was done, and then the best scenarios for achieving further value was demonstrated

The purpose of this research was to study the relationship between transformational leadership and organizational excellence of educational offices of Zanjan province. In this study, the variables of transformational leadership and organizational excellence were considered as the independent variable in five dimensions and the dependent one, respectively. This study, in terms of purpose, was an applied research and in terms of method was descriptive-survey and correlational. The population of the study was the whole staff of the educational offices of Zanjan province with people, and the selected statistical sampling based on Cochrane formula was 270 people selected by stratified random sampling. A multifactor standard leadership questionnaire and EFQM were used to measure the research variables. Multivariate regression test was used to analyze the data. These results suggest that there is a positive significance between the five dimensions of transformational leadership and organizational excellence, and the role of transformational leadership in explaining organizational excellence was justified.

Present research intends to look into the role of the strategic thinking in implementation of the EFQM model through organizational learning within the logistics department of the Ministry of Energy as well as the Ministry’s subsidiary companies. To do this, four hypotheses formulation are presented and tested. The present research is based on the three variables: the strategic thinking as the independent variable, implementation of the EFQM model as dependent variable and organizational learning as mediator variable. The current research method in terms of applied objective, strategies and data collection is solidarity, quantitative, and survey questionnaire respectively. In this survey, statistical society includes all managers and field staff working for the Ministry of Energy and subsidiary companies in the Iran with the number of 35324 persons, who are serving in 2015. Sampling in this study randomly with stratified kind and using Krejcie and Morgan table was designed for 384 people. Data analysis was conducted by applying the software’s such as SPSS statistical, Excel and Lisrel. The results of the proposed approach showed that strategic thinking and organizational learning both have a positive impact on the establishment of EFQM. Results of the fitting model indicated that the research data are fitting with the research conceptual model, so the model was verified. Based on the results of the hypotheses tests and given the fact that all the three hypotheses of the research were verified it was concluded that the strategic thinking directly and through the organizational learning affected on implementation of the desired organizational model.

The purpose of this study is to investigate the impact of knowledge management activities on non-financial performance of organization. Seven non-financial factors including of leadership performance of organization, performance of employee, policy and strategy, participation and resources, organizational processes, customer and society of European foundation for quality management (EFQM) model were used as dependent variables. Besides, four main process of knowledge management were considered as independent variables in Azerbaijan Electricity and Water companies. Total number employee was 549. Using Cochran formula, 142 were chosen to be study. A questionnaire was conducted for data gathering. Reliability of the research tested by Chronbach’s alpha with 0.939 which is acceptable. The results of descriptive statistics and testing the hypothesis by one sample t test revealed a positive effect of knowledge management on non- financial performance of organization. In the last section of the study some important points recommended to improve the knowledge management performance.

Present research intends to look into the role of the strategic thinking in implementation of the EFQM model through organizational learning within the logistics department of the Ministry of Energy as well as the Ministry''s subsidiary companies. For this purpose¡ four hypotheses formulation presented and tested. The present research is based on the three variables: The strategic thinking as the independent variable¡ implementation of the EFQM model as dependent variable and organizational learning as mediator variable. The current research method is applied research in terms of objective¡ strategies and data collection is solidarity¡ quantitative¡ and survey questionnaire respectively. In this survey¡ statistical society includes all managers and field staff working for the Ministry of Energy and subsidiary companies in the Iran with the number of 35324 persons¡ who are serving in 2015. Sampling in this study is done based on random sampling method with stratified kind and Krejcie and Morgan table was designed for 384 people. Data analysis was conducted by applying the software’s such as SPSS statistical¡ Excel and Lisrel. The results of the proposed approach showed that strategic thinking and organizational learning both have a positive impact on the establishment of EFQM. Results of the fitting model indicated that the research data are fitting with the research conceptual model¡ so the model was verified. Based on the results of the hypotheses tests and given the fact that all the three hypotheses of the research were verified it was concluded that the strategic thinking directly and through the organizational learning affected on implementation of the desired organizational model.

EFQM is the best experienced methods that link different Resources of organization and make systematic relationship between them and improved organization processes to fulfill results and quality. But one of the most important issues related to internal and external human resources, is social capital. The aim of this study was to evaluate the effect of social capital in the effectiveness of the system organizational excellence implementation. The population of the research is the Electricity Distribution Company employees of The Qom province. This paper has applied purpose and uses descriptive method. Research tool is Social capital standard questionnaire and questionnaire of efficiency of the organizational excellence system implementation that is made by researcher. The validity of both questionnaires was confirmed by professors and experts. The results show that social capital and its components have a positive correlation with all aspects of excellence effectiveness and cognitive aspect of organizational social capital can predict the effectiveness of excellence.

Many small and medium enterprises are required to understand the situation and the gaps to get optimum conditions before any change or movement toward excellence. Statistical analysis such as average test, Friedman test and descriptive analysis, inference to identify problems and weak areas of the Shannon entropy method was used to determine the weight of each of the EFQM model criteria.
Research results indicate issues such as poor management skills, financial problems for investment in research and development, technology acquisition, training and employment of highly skilled manpower and et al. The most important guidelines are offered: Investment in research and development organizations to increase cooperation with peers, management and human resource development, management training expressed by managers.

The current quality management models do not fit the situation of the military research organizations relating different fields of human resource، strategic management، leadership، culture and organizational behavior. Application of these models may cause some problems for these organizations. This research paper aiming at upholding the current EFQM excellence model is based on a research being hold in the military research organizations، according to which the conceptual research model was designed. The research followed an applied purpose through survey data collection method. The validity of the aspects، categories and indicators of the model was confirmed highly by the experts (72. 6). The results of the Analytic Hierarchy Process (AHP) technique received 336. 8 out of 1000 as a general score for all localized criteria. Leadership and management، having a score of 51. 7، were the highest، and resource management and shareholding were at the lowest position among the enablers. In relation to increasing values for users، the score was highest (45. 3). It was the lowest for shareholders (17. 6).

The continuity of every business depends on rational economic profit, and the amount of economic profit is directly related to efficiency. For management and comparison of similar decision making units (DMUS), relative efficiency is usually used. Tow methods are generally used for efficiency measurement, ratio Analysis and Efficiency Bound Analysis. In the Efficiency Bound Analysis method, at first a boundary is made via the information from the best producers or service providers, so that any activity above this boundary is considered the best performance, and any activity below it is viewed as inefficiency. One of the methods of estimating Efficiency Bound and measuring Relative Efficiency is Linear Programming, which is also called Data Envelopment Analysis (DEA). In this research at first by obtaining the views of the extperts and using pairwise comparisons, the researchers determined the indexes effective on the relative efficiency of toll switched exchanges (Sc/Pcs). Next, the relative efficiency of 39 Sclpc was measured in the constant and variable Return to Scale (CRS, VRS) conditions. Also, additional measurements of DEA and Anderson Piterson (AP), Multi Criteria Decision Making (MCDM) and fuzzy MCDM (FMCDM) were used for ranking Sc/Pcs. The results indicate that in CRS conditions, the average of relative efficiency is 80.23 percent, and that 11 sc/pcs out of 39 Sc/Pcs have 100 percent efficiency. Likewise, in VRS conditions, the average of relative efficiency is 97.77 percent, and 25 Sc/Pcs out of 39 Sc/Pcs have 100% efficiency. An other results of this research indicates that, the moment coefficients of Manpower, Quality of Services and Maintenace have been calculated. The amounts of them are ranked with 0.424, 0.334 and 0.242.

The aim of Paper is to analyze and evaluate the performance of management in Tehran academic public libraries based on the model of EFQM that tries to identify the weak points and strong points of the management, plan for the improvement of strong points and resolve the weak points to get to a more competent and desirable situation in the society so that they can be able to improve their services and satisfy the needs of their members and customers more than ever. The methodology used to conduct this research is a survey and to collect the data a 72 item questionnaire of European Foundation for Quality Management (EFQM) edition 2010 with some changes based on the sample of the study was distributed. The targeted sample comprised of all the middle line managers of central libraries of Tehran State universities under the supervision of Ministry of Science and Technology (70 people) that are working as supervisors of different sections of the libraries. The results of this study show us that the sum of the performance scores of state library management of Tehran city is 434.17 (43.42 percent) from the possible 1000 score EFQM which in Enabling section from 500 possible score 238.37 score and in the Results section from the possible 500 scores, 195.79 scores had been obtained. Overall this score shows a moderate performance of management in these libraries. Among 9 criteria of Organizational Excellence “processes and services” and “leadership” respectively gained 52.45 (52.45 percent) and 49.95 (49.95 percent) of desired condition as the highest scores and the criteria “the results of employees” and “the results of the society” gained respectively 35.94 (35.94 percent of the desired condition) and 36.91 (36.91 percent of the desired condition) as the lowest scores among these factors. The variance analysis test also showed us that among different public libraries of Tehran universities there is no significant difference with regard to implementing the Organizational Excellence model.

Todays, managers are researching general, reliable and flexibility solutions in order to evaluate performance. Improving organization, they need enough and necessary data. Excellence models help organization in order to compare differentiations for performing optimization solution. The aim of recent research is to study comparative of 2 quality awards (EFQM & Malcolm Baldrige). The results showed decreasing trends of awards in production sector.

production in most countries. Based on uncertain changes in the world, such industries should choose the most appropriate improvement programs for confirmation with such conditions. Because there are a lot of barriers to implementation of these programs, the purpose of this research is identifying and classification of these barriers. Based on this, at the first a lot of barriers related to SMEs and improvement programs from literature were identified and then screened based on experts opinions. The data were analyzed by confirmatory factor analyze in structural equations by EFQM in Amos. The result of this research showed that strategy, personnel, leadership, process and resources are 5 factors that categorize barriers respectively based on factor load. The results showed that EFQM is a good framework for categorizing these barriers in SMEs.