جستجوی مقالات مرتبط با کلیدواژه "public service value" در نشریات گروه "مدیریت"

The aim of this study, as mixed research, is to analyze and design a model of public service culture. The ultimate goal of conducting this research is to design and evaluate the public service culture model.

In the first stage, to identify the components of the public service culture model, the researchers conducted 18 in-depth interviews with connoisseurs, including managers and experts in the research topic, and also reviewed the research literature. At this stage, the thematic analysis method was used. The components of public service culture were extracted and categorized into three main themes, 26 sub-themes, and 201 concept codes. A questionnaire related to the components of public service culture was distributed among 392 public and private sector employees to assess the current situation and rank them.

According to the responses of the participants, the only theme that scored above the average in the component of public service motivation, was “compassion”. Also, in the component of public service values, four themes including “politeness”, “decency”, “benevolence”, “philanthropy” and “God-centeredness” scored above the average. In the component of public service symbol, only the theme of “appearance and clothing” in the current situation scored above the average. The scores of other themes of all three components were lower than the average. Finally, using the collected data, the themes related to each of the components were ranked.

The results of this study showed that the participants considered the components of good public service culture among employees and public organizations to be weak. This indicates a failure in providing effective services by Iran's public services that are responsible for implementing policies, decisions, and regulations of the public sector.

The present study is conducted to represent a model for measuring the values of public administrators in Mazandaran province's executive agencies. Method of the research, in terms of purpose, is a applied-developmental method. In this study, statistical population consists of the employees of Mazandaran executive agencies. On the basis of Cochran's formula, 248 employees are selected as a sample. Study is conducted in two stages. In the first stage, the model's dimensions and components recognized by means of literature review and interview with experts through purposive sampling method. Eventually, on the basis of experts' opinions, 9 dimensions and 27 items extracted to design the model. In the second stage, the validated factor analysis and the questionnaire were used to validate the recognized components. Data was analyzed by Structural Equations Model and descriptive statistics techniques. Research results, based on structural equations, showed that all items as constructs are validated in the values of public administrators; i.e. the value of Average Value Extracted (AVE) for all items were more than 0.50. Also, the final model is supported by fit indices (RMSEA=0.071; RMR=0.022; NFI=0.97, and GFI=0.96). The average level of the values of public administrators and its indicators (with the exception of Sacrifice value) in the statistical sample was more than the considered average. The social values of public administrators had a significant influence on the personal values of public administrators, and the existence of a causal relationship among them is supported.