جستجوی مقالات مرتبط با کلیدواژه "world-class" در نشریات گروه "مدیریت"

The aim of the current research was to provide a world-class information systems development model using the balanced scorecard approach in sports organizations. The current research is practical in terms of purpose; In terms of how to collect information, it was a survey. The statistical population of the research was made up of the employees of all 31 general sports and youth departments of the country's provinces (5882 people) and the statistical sample was selected using the Karjesi and Morgan table of 361 people. To collect data, a researcher-made questionnaire was used according to the balanced scorecard approach (4 components and 48 items). The validity of the questionnaire was confirmed by 10 sports management professors and the reliability was 0.86, which indicated its good reliability. Data analysis was done using confirmatory factor analysis and structural equation modeling with PLS software. The findings from the analysis of the conceptual model of the research show that the development model of world-class information systems in sports organizations, in the financial perspective using 5 indicators, in the customer perspective with 12 indicators, in the business processes perspective with 14 indicators and in the growth perspective and learning was confirmed with 17 indicators. Therefore, it is concluded that the development of world-class information systems in sports organizations by increasing efficiency and effectiveness will improve organizational productivity and be considered as a sustainable competitive advantage.

The automobile industry is a leading industry in Iran. It is one of the industries that have the greatest impact on environmental pollution, so its movement towards sustainable production by observing world-class production standards can help the prosperity of the industry. This paper aims to propose a performance evaluation model with a sustainable production approach at the global level in Iran's automotive industry.

Design/methodology/approach:

 In this research, by using library studies and using the Meta-synthesis approach, the influencing factors on the evaluation of sustainable production performance and the evaluation of world-class performance have been extracted. Also, using the opinions of 10 experts in the automotive industry, the influencing indicators have been screened. Then, based on the expert's opinions and the use of Interpretive Structural Modeling (ISM), the desired performance evaluation model has been designed. Finally, the model has been validated using the Structural Equation Modeling (SEM) method and the Goodness of Fit (GOF) index.

The results indicated that the performance evaluation model with a world-class sustainable production approach had 13 indicators in 6 levels. The most influential indicators in this model were the sanctions and managerial concepts. The social concepts were identified as the most impressionable indicators. Also, among the factors, sanctions with a 79% impact on managerial concepts and a 76% impact on innovation had the most impact.

Research limitations/implications: 

The findings of this study were a result of the knowledge and empirical views of the industry experts, which, like other qualitative research, affected the generalizability of the findings. Also, according to the studied sample, the results cannot be generalized to other industries. For future study, it is recommended to implement this model in other industries, particularly in the industries that have significant environmental damage. Examining the barriers to moving towards world-class sustainable production in the automobile industry, as well as providing a mathematical model with the possibility of dual-purpose usage during the sanctions and the removal of the sanctions, are the other suggestions for future study.

Practical implications: 

Considering the importance of innovation and technological concepts in this model and their impact on the movement of the Iranian automobile industry towards sustainability and world-class production, suitable investments in such sectors can lead to the improvement of automobile companies. Also, creating a relationship between the industry and the university to produce knowledge and pay attention to the knowledge-based companies will cover the technological gaps in the automobile industry.

Social implications:

 In the proposed model, the environmental and social issues were mentioned as impressionable indicators, and was indicated that paying attention to the issues of sustainability and world-class production will lead to the improvement of the mentioned indicators. Changing the attitude in the industry, from design to production, will also reduce environmental pollution while increasing quality and flexibility along with reducing prices will lead to the end users’ increased satisfaction.

Originality/value: 

The integration of sustainable production indicators and world-class production and their impact on the automotive industry, and the examination of managerial and technological indicators among sustainable production indicators are the innovations of this study. Also, examining ‘sanction’ as an independent index in the model and determining the impact of the sanction on the automobile industry can be considered as another innovation aspect of this study.

Industries in Iran are not aware of the characteristics of after-sales service and its impact on customer satisfaction. Despite the research, a coherent model has not been developed on the vital issue of after-sales services in the liquid gas industry in Iran. Considering the complexity of designing the after-sales service model in the world-class liquid gas industry, a methodology approach to soft systems has been exploited. In this research, using the above approach, the problem of non-structured design, model design at the world-class level is explained, and then by specifying its boundaries, the image of the various actors of the system and their benefits are depicted. In the third step, the CATWOE approach is used to explain the basic definition of the after-sales service model in this industry, and in the fourth stage, a conceptual model of activities is presented using the root definition. The researcher will exploit this phase of the integration of ISM and Fuzzy Delphi in the process of solution. In the fifth step, the developed model is compared with the real world. In Phase VI, desirable and feasible changes were identified in terms of identifying system whit IAP Technique constraints. Finally, suggestions are given to authorities and stakeholders to develop the model to reach the world-class level.