جستجوی مقالات مرتبط با کلیدواژه "مدل efqm" در نشریات گروه "پزشکی"

Comprehensive and reliable performance evaluation of organizations has always been one of the main concerns of stakeholders and managers of organizations. Performance evaluation can raise awareness of the progress made in improving the performance of any organizations, especially in the field of health, safety, and environment (HSE) and thus, create the necessary motivation and opportunity to improve the quality of HSE performance. National quality awards and excellence approaches emphasizes the fact that survival in global competition requires improving the performance of organizations on a global scale. The EFQM enterprise excellence model, as a comprehensive tool with a comprehensive approach to all aspects of organizations, helps managers to understand their organization well.

This study was conducted in Tehran Industrial Group in 2018, during which the performance of this industrial group in the design and construction of one of the dams in the south of the country was evaluated and analyzed. The data collection tool was a standard self-assessment questionnaire based on the EFQM enterprise excellence model, the validity and reliability of which was tested by Cronbach’s alpha coefficient at 0.971.

In terms of “enablers” criteria, the leadership dimension, with a score of 76.36, obtained the best percentage of scores, while the processes criterion with a score of 72.04 had the lowest percentage of scores. This dimension, along with staff, resources, and partnership dimensions, needs to be improved. In the field of “results” criteria, the key performance results with 79.77 points had the best percentage and the customer result dimension with a score of 69.13 had the lowest, indicating that the organization should improve these sectors.

The results indicated the suitable status of the organization in terms of the criteria of excellence model. The results of this model are generally used for systematic analysis of the organization in order to achieve a comprehensive view of the organization and its challenges.

Human resources in any organization are its main capital. They are the only unique asset that are not liable to depreciation over time, but they even create more added value. The Social Security Organization (SCO) as a social insurer organization needs urgent assessment of its human resource management. In this regard, it appears that such an essential assessment can be done using the European Foundation for Quality Management (EFQM) model.
This project was an applied descriptive study conducted at the Social Security General Department in Tehran, Iran. The data collection tool was a standard questionnaire for performance assessment based on the EFQM model, the reliability of which (0.989) was determined by using the Cronbach's alpha coefficient. A total of 388 questionnaires were distributed, of which 311 were completed and returned to the researcher; the response rate was 81%. Analysis of the data was done using the SPSS-16 software.
The human resource managers in the SCO achieved a score of 495.72. The empowerment and results dimensions rated 261.34 and 198.38, respectively. In the empowerment dimension, policy and strategy criteria had the highest score (56.12) and process the lowest (51.28), while in the results dimension, community criteria had the highest (50.27) and the customers criteria the lowest (51.18) score.
Based on the findings it can be concluded that the European Foundation for Quality Management (EFQM) model is suitable for assessing both the performance, strengths and weaknesses of the Tehran Security General Department human resources and improving its performance. Certainly better implementation of programs and achieving excellence will be possible through sustainable collaboration.