جستجوی مقالات مرتبط با کلیدواژه « citizen satisfaction » در نشریات گروه « پزشکی »

Paying attention to the dual view of citizens on public services is the phobia of bureaucracy, which means a negative image of the public sector in the minds of citizens and their distrust of the public sector. This study seeks to analyze the relationships between backgrounds affecting bureaucratic phobia in one of the universities of medical sciences.

The present study is qualitative and applied in terms of purpose and descriptive in terms of data collection. The method of sample selection is purposeful and snowball. To screen the data, the average opinion of experts on fuzzy logic was used. A questionnaire with a matrix structure was prepared to explore causal relationships between factors. Agents took action.

Among the factors, corruption is the main factor and making constructive changes in it can help reduce the phobia of bureaucracy. Also, two factors of strict and inflexible rules and procedures and lack of accurate information of processes have been the most effective factors among other factors, the most effective indicator is the lack of accurate information of processes. The criterion of employees' motivation has the most interaction with other criteria studied. The criterion of gang play in offices has the least interaction with other criteria.

Based on the results, politicians and managers should think of measures to align the structure of the bureaucracy in terms of having a hierarchy and division of labor with a rational model; In terms of following the rules and regulations and paying attention to expertise and competency system, do not distance yourself from this model and try to reduce this hierarchy.