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عضویت

جستجوی مقالات مرتبط با کلیدواژه « Outpatient Clinics » در نشریات گروه « پزشکی »

  • Marzieh Barzegar, Elham Boushehrii, Mitra Amini, Prinaz Tabari

    This study reviews articles published in the last two decades to determine the pros and cons of virtual outpatient education for undergraduate medical students and residents. A review of articles published between 2001 and 2021 in PubMed, Scopus, ERIC, and google scholar databases. Keywords for this search were: Ambulatory care/Outpatient clinics and education, and medical/internship and residency. The emphasis of this study was on the implementation of any kind of E-learning in outpatient clinics. Out of 5100 in the initial monitoring, 168 articles were reviewed based on the full text. Finally, information on 11 articles was extracted. Results were summarized in 4 areas: methods and tools used in e-learning, benefits of e-learning, challenges and limitations of e-learning, and student support. The main methods used were telemedicine via video conferencing and telephone calls, especially for residents. Other were virtual clinics with a simulated patient, as well as online educational modules. The main preponderances were: increasing knowledge and skills of telemedicine, improving medical knowledge and skills, access to educational resources even during patients visit, the possibility of learning at any time and place, and betterment of the quality of care. The main challenges were lack of technological literacy and lack of Internet access for some patients, time-consuming entry of patient information for students, reduction of clinical experiences, the unfeasibility of acquiring full skills in performing physical examinations, or some technical and procedural skills and hardware/software technological problems. Regarding student support, the main activity includes holding orientation sessions on new approaches for trainees. Due to the urgency of using virtual outpatient education in the corona era, it is predicted that in the post-corona era, we will see a tendency to use this method by stakeholders. Certainly, citing the results of original articles and reviewing them, similar to the present study, can make it possible to implement qualified E-learning innovation in clinics with quality in the future.

    Keywords: Ambulatory care, Outpatient clinics, Medical education, Internship, residency, E-learning, Virtual education}
  • Raana Gholamzadeh Nikjoo, Mobin Sokhanvar, Khadijeh Motahari *, Yegane Partovi, MohammadTaghi Khodayari
    Background

    The visit length is considered one of the indicators for assessing patients’ satisfaction. Factors such as waiting time for getting a visit affects the desirability of the visit.

    Objectives

    This study aimed to investigate the visit length and waiting time of patients in public and private clinics in Tabriz.

    Methods

    This is a descriptive-analytic study conducted in five clinics in 2018. A questionnaire-based survey was used to collect data from 386 participants recruited through simple random sampling. Mann-Whitney U and Kruskal-Wallis tests were applied to analyze the data using SPSS version 22.0.

    Results

    Overall, the mean visit length was 25.5 and 25.4 min in public and private centers, respectively, while the mean waiting time was 141.2 and 156.4 min in public and private centers, respectively. There was no significant difference between public and private centers regarding the visit length (P > 0.05); however, there was a significant difference between public and private centers in terms of waiting time (P < 0.05).

    Conclusions

    The waiting time was too much, especially in private clinics, which can negatively affect patient satisfaction. Therefore, suggested interventions may consist of using internet and telephone admission, scheduling a waiting list, and requiring physicians to be present on time.

    Keywords: Waiting Time, Visit Time, Outpatient Clinics, Office Visits}
  • Nastaran Abbasi, Mohammad Hossein Fallahzadeh*, Mitra Amini, Simin Rezaee, Alireza Goudarzi, Ali Baseri
    INTRODUCTION

    In order to improve outpatient education, it is necessary to carry out formative standard evaluation to reveal the strengths and weaknesses to improve planning the quality of clinical education. Due to numerous challenges in clinical education, the present study was conducted to determine the extent to which outpatient education standards were achieved in the major departments of Shiraz Medical School.

    METHODS

    In this quantitative combined, cross‑sectional and practical investigation in the academic year 2018–2019, 178 interns who had passed the outpatient education in the four major wards (internal medicine, pediatrics, gynecology, and surgery) in Shiraz Medical School were randomly selected. A 26‑item researcher‑made questionnaire, based on the Handbook of the Ministry of Clinical Education (Outpatient Education) for Health and Medical Education’s Criteria and indicators, was used in three areas of preparation, timing and implementation; and the psychometric properties of the questionnaire were determined. For quantitative data analysis, SPSS version 22 was used. Furthermore, we performed a qualitative study through semi‑structured interviews with 16 interns and analyzed the data using MAXQDA 10 software.

    RESULTS

    The results of the quantitative study showed that 8.4% of interns evaluated the program as poor, 66.3% moderate, and 25.3% good. The qualitative study showed that number and diversity of patients, instructor’s educational model, and number of interns had a significant role.

    CONCLUSION

    Although the outpatient teaching in the four major departments of Shiraz Medical School was evaluated relatively acceptable, it is far from the ideal point and need to be improved.

    Keywords: Assessment, medical student, outpatient clinics, standard}
  • Afsoon Aeenparast, Faranak Farzadi, Farzaneh Maftoon, Hossien Yahyazadeh *
    Background
    Overcrowding is an important problem for outpatient services in healthcare facilities. Patient flow analysis (PFA) is a useful method for identifying inefficiencies in and facilitating patient flow.
    Objective
    PFA was used to estimate patient wait time and determine how different clinical disciplines impact wait times in the studied hospital.
    Methods
    This cross-sectional study investigated a study population comprised of outpatients who referred to clinics at a general hospital in Tehran, Iran. A total of 3836 samples were selected from different stations. Nonrandomized quota sampling was used, and data was gathered using workflow checklists, the content validity of which was proven by experts and hospital authorities. SPSS statistical software was used for data analysis.
    Results
    Total patient stay in the outpatient setting was an estimated 77 minutes (without considering para-clinic units and pharmacy). More than 90% of this time was spent waiting. The wait time of patients at the clinic was greater than that at other stations, and it was less at the cash station than at other stations. Wait times varied at different clinics (P value < 0.001) and were correlated with physician delay (P value < 0.001).
    Conclusion
    The most important result of using PFA in the outpatient setting was managing wait times. This study indicated that a considerable amount of a patient’s total stay in the system was related to waiting for physical examinations. This suggests that the first priority in improving the system should be managing patient wait times for physical examinations.
    Keywords: Outpatient Clinics, Hospital, Health Services Accessibility, Time, Motion Studies}
  • رعنا غلام زاده نیکجو، مبین سخنور، خدیجه مطهری راد*، محمد تقی خدایاری
    مقدمه

    ویزیت سرپایی، نقطه ی شروع فرآیند درمان است که صحت آن، تعیین کننده ی پیامدهای درمان می باشد. مطالعه ی حاضر با هدف بررسی کیفیت ویزیت در درمانگاه های دولتی و خصوصی منتخب شهر تبریز انجام شد.

    روش کار

    پژوهش توصیفی-تحلیلی حاضر در درمانگاه بیمارستان های امام رضا (ع)، شیخ الرئیس و شهید طالقانی در بخش دولتی و  بهبود و بین المللی در بخش خصوصی در سال 1397 انجام شد. حجم نمونه، 384 نفر برآورد گردید. از پرسش نامه ی استاندارد کیفیت ویزیت جهت جمع آوری داده ها استفاده شد. داده ها با استفاده از نرم افزار SPSS نسخه 22 تجزیه و تحلیل گردید.

    یافته ها:

     میانگین کیفیت ساختاری در درمانگاه های دولتی و خصوصی به ترتیب برابر با 90/18± 60/75% و 10/15±26/50% بود. میانگین کیفیت فرآیندی در درمانگاه های دولتی 70/6±08/84% و در درمانگاه های خصوصی 77/8±05/81% برآورد گردید. هم چنین، 45/18±45/77% از بیماران در درمانگاه های دولتی و 76/16± 60/77% در درمانگاه های خصوصی، از پیامدهای ویزیت رضایت داشتند. در مجموع، کیفیت کلی خدمات در درمانگاه های دولتی 05/10±04/79% و درمانگاه های خصوصی 26/9±64/69% بود.

    نتیجه گیری:

     کیفیت کلی خدمات در وضعیت متوسط قرار داشت. میانگین کیفیت در مراکز دولتی بهتر از مراکز خصوصی بود. مسئولان می توانند برای بهبود کیفیت، تدابیری نظیر توسعه زیرساخت ها در بیمارستان های خصوصی، استفاده از سیستم های پذیرش اینترنتی و تلفنی، برنامه های نوبت دهی بر اساس برآورد زمان و الزام پزشکان به حضور زمان بندی شده در درمانگاه را اتخاذ نمایند.

    کلید واژگان: کیفیت, ویزیت, درمانگاه سرپایی, دولتی, خصوصی}
    Raana Gholamzadeh Nikjoo, Mobin Sokhanvar, Khadijeh Motaharirad*, Mohamad Taghi Khodayari
    Introduction

    An outpatient visit is the start of the treatment process, the accuracy of which determines the outcome of patient treatment.

    Objectives

    The purpose of this study was to investigate the quality of visits in selected public and private clinics in Tabriz.

    Methods

    This is a descriptive-analytic study conducted in the clinics of Imam Reza Hospital, Sheykh Al-Raees, and Shahid Taleghani Hospital (public sector) and the clinics of Behboud Hospital and Tabriz International Hospital (private sector) in 2018. The sample size was 384 patients. A standard quality questionnaire was used for data collection. Data were analyzed using SPSS version 22 software.

    Results

    The mean values of structural quality in public and private clinics were 75.60% ± 18.90 and 50.26% ± 15.10, respectively. The mean value of process quality was 84.08% ± 6.70 in public clinics and 81.05% ± 8.77 in private clinics. Moreover, 77.45% ± 18.45 of patients in public clinics and 77.60% ± 16.76 of patients in private clinics were satisfied with the outcomes of visits. The overall quality of services was 79.04% ± 10.05 in public clinics and 69.64% ± 9.26 in private clinics.

    Conclusion

    The overall quality of services was at a moderate level. The average quality of visits was better in public clinics than in private ones. Officials can adopt measures to improve the service quality, such as infrastructure development in private clinics, the use of the Internet and telephone reception systems, time-based scheduling programs, and requiring physicians to attend the clinic regularly.

    Keywords: Quality, Visit, Outpatient Clinics, Private, Public}
  • Fariba Haghani, Mohammad Hatef Khorami, Mohammad Fakhari
    Introduction
    Feedback cards are recommended as a feasible tool for structured written feedback delivery in clinical education while effectiveness of this tool on the medical students’ performance is still questionable. The purpose of this study was to compare the effects of structured written feedback by cards as well as verbal feedback versus verbal feedback alone on the clinical performance of medical students at the Mini Clinical Evaluation Exercise (Mini-CEX) test in an outpatient clinic.
    Methods
    This is a quasi-experimental study with pre- and posttest comprising four groups in two terms of medical students’ externship. The students’ performance was assessed through the Mini-Clinical Evaluation Exercise (Mini-CEX) as a clinical performance evaluation tool. Structured written feedbacks were given to two experimental groups by designed feedback cards as well as verbal feedback, while in the two control groups feedback was delivered verbally as a routine approach in clinical education.
    Results
    By consecutive sampling method, 62 externship students were enrolled in this study and seven students were excluded from the final analysis due to their absence for three days. According to the ANOVA analysis and Post Hoc Tukey test, no statistically significant difference was observed among the four groups at the pre-test, whereas a statistically significant difference was observed between the experimental and control groups at the post-test (F=4.023, p=0.012). The effect size of the structured written feedbacks on clinical performance was 0.19.
    Conclusion
    Structured written feedback by cards could improve the performance of medical students in a statistical sense. Further studies must be conducted in other clinical courses with longer durations.
    Keywords: Feedback, Medical education, Ambulatory care, Outpatient clinics}
  • مرضیه دستغیب، محمد کمالی، علی چابک
    مقدمه
    امروزه رضایت بیماران در تعیین کیفیت خدمات سلامتی و برنامه ریزی های مدیریتی نقش مهمی دارد. ازاین رو مطالعه حاضر، باهدف تعیین رضایت مندی بیماران از خدمات فیزیوتراپی در مراکز تحت پوشش دانشگاه علوم پزشکی شیراز در سال 1392 انجام شد.
    مواد و
    روش
    این مطالعه از نوع مقطعی و توصیفی- تحلیلی بوده که با تکمیل پرسشنامه ی استاندارد توسط 183 بیمار که با روش نمونه گیری آسان انتخاب شده بودند در مراکز تحت پوشش دانشگاه علوم پزشکی شیراز در سال 92، انجام شد. جهت تعیین ارتباط متغیرها با سطح رضایت بیماران از آزمون ‏تی استیودنت، آزمون تحلیل واریانس و تحلیل همبستگی استفاده شد.
    یافته ها
    میانگین نمره رضایت بیماران در این مطالعه 75/4 به دست آمد که حاکی از رضایت بالای بیماران از خدمات فیزیوتراپی در مراکز تحت پوشش دانشگاه علوم پزشکی شیراز در سال 1392 بود. بالاترین سطح رضایت مندی، در حیطه رعایت شئونات اخلاقی با میانگین نمره 834/4 مشاهده شد. بررسی تاثیر همزمان متغیرهای رعایت شئونات اخلاقی، زمان بندی و برنامه ریزی خدمات، کیفیت خدمات و مناسب بودن هزینه خدمات بر رضایت بیماران نشان داد که به طور همزمان فقط متغیر کیفیت بر رضایت بیماران تاثیر دارد و تاثیر سه متغیر دیگر معنادار نیست.
    بحث و نتیجه گیری
    این مطالعه نشان داد که کیفیت خدمات مهم ترین عاملی است که بر سطح رضایت مندی بیماران تاثیر مستقیم دارد. بنابراین پیشنهاد می شود سنجش مستمر کیفیت خدمات و میزان رضایت بیماران به عنوان یکی از ملزومات در کلیه مراکز دولتی و غیردولتی انجام شود.
    کلید واژگان: رضایت بیمار, فیزیوتراپی, درمانگاه سرپایی}
    M. Dastgheib, M. Kamali, A. Chabok
    Background
    Nowadays, patient satisfaction plays an important role in determining the quality of health services and managerial programs. Therefore, this study aimed at determining patients’ satisfaction with physiotherapy services in clinics of Shiraz University of Medical Sciences in 2013.
    Methods
    This cross-sectional, descriptive-analytical study was conducted on 183 patients selected through simple random sampling from the clinics affiliated to Shiraz University of Medical Sciences in 2013. The patients completed a standard questionnaire. Then, student t-test, ANOVA, and correlation test were used to assess the relationship between the study variables and patient satisfaction.
    Results
    In this study, the mean score of patient satisfaction was 4.75, indicating the patients’ high level of satisfaction with physiotherapy services at the clinics of Shiraz University of Medical Sciences. Besides, the highest satisfaction level was related to the ethical dimension with the mean score of 4.834. The results showed no significant relationship between patient satisfaction and ethical considerations, timing and programming, and suitable costs. However, a significant association was observed between quality of services and patient satisfaction.
    Conclusion
    This study showed that quality of services was the most important factor that had a direct impact on patient satisfaction. Thus, continuous assessment of quality of services and patients’ satisfaction is recommended to be performed in both public and private centers.
    Keywords: Patient satisfaction, Physiotherapy, Outpatient clinics}
نکته
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