Conceptual Model for Police Service Quality Dimensions

The first measures for quality improvement in any organization are the determination of quality dimension so that the quality is measured upon it. The complexity of the matter is that the definition of quality dimension is depended on organization type. Therefore it is necessary that by considering the characteristics of each organization, an ad hoc model is introduced. The first research for definition of quality dimension went back to Garwin research about products and Parasuraman et al about servqual. Afterwards different researches for adaptation of this model to different domains including public service introduced. In this article after analysis of different models and their adaptation with police service it is intended to introduce a conceptual model based on theoretical bases and prevailing condition in the country.