Introducing measurement indicators of Iranian special libraries within balanced scorecard approach

The purpose of this study is to define performance measurement indicators of Iranian special libraries within balanced scorecard approach. At first, performance measurement indicators of Iranian special libraries within four perspectives of balanced scorecard prepared (Resource, infrastructure, Use, Efficiency, Potentials and development) as a checklist by literature review. Then these indicators introduced to 15 experts in knowledge and information science through a Delphi study, and their ideas and opinions were gathered using a multi choice questionnaire. Consequently, 48 indicators were customized and selected and presented as a checklist conclusion of this research is introducing measurement indicators of Iranian special libraries within balanced scorecard approach. These indicators can provide performance measurement of special libraries and compare them with similar libraries.